Nov 11, 2020 04:43:06 AM by Ratan S
Hi Upwork Community,
I'm facing an error every time, I have tried to buy a connects too many times from Agencies accounts but the process goes till payment method I put the OTP and after that my transaction is not successful.
Also card details updated. And one more issue if OTP expires then payment method automatic disconnected and then need to update payment method again. Please resolve my problem.
Thanks in advance!
Nov 11, 2020 04:58:28 AM by Goran V
Hi Ratan,
Just to confirm, are you receiving any errors on your end? If yes, could you please share the text of the error or a screenshot? Thank you.
Nov 11, 2020 05:09:05 AM by Ratan S
Nov 11, 2020 05:22:17 AM by Goran V
Hi Ratan,
Unfortunately, I`m not able to view the images you`ve shared. Could you please try sharing your screenshots via PM (click on my name)? Thank you.
Aug 23, 2021 08:59:41 AM Edited Aug 23, 2021 10:03:15 AM by Bojan S
Hi Upwork Community,
I'm facing a same error every time, I have tried to buy a connects too many times, but the process goes till payment method I put the OTP and after that my transaction is not successful. It's showing Your payment could not be processed. Please choose an alternate payment method or retry again later.
Please resolve my problem.
**Edited for community guidelines**
Thanks in advance!
Aug 23, 2021 10:02:52 AM by Bojan S
Hi there,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Thank you!
Nov 11, 2020 05:33:22 AM by Ratan S
Hi there,
Please fiind the attachment also, which I have recived the notification 'Select the "add connetcs" button to continue'
Nov 24, 2020 02:48:33 AM by Kalpesh V
Hi Upwork Community,
I'm facing an error every time, I have tried to buy a connects too many times from Agencies accounts but the process goes till payment method I put the OTP and after that my transaction is not successful.
Also card details updated. And one more issue if OTP expires then payment method automatic disconnected and then need to update payment method again. Please resolve my problem.
Thanks in advance!
Nov 24, 2020 04:58:11 AM Edited Nov 24, 2020 05:02:56 AM by Goran V
Hi Kalpesh,
I checked your account and I can see that you already have a ticket with our team. Please refer to the instructions our team has shared on your ticket with number 30267558. If you have any additional questions, feel free to follow up on your ticket and our team will assist you further. Thank you.
Apr 25, 2022 10:36:55 PM Edited Apr 26, 2022 04:01:06 AM by Annie Jane B
Hi Upwork Community.
I am also facing error buying connects and upgrading my account.
Everytime I make a payment it shows :" please choose an alternative payment method and try again later ".
I am facing this issue from past 5 days.
I have added 2 Visa International cards and a Paypal Account which includes my card details and my bank account details.
Upwork is giving error on both paypal and on Visa cards.
Please help me out as I am out of connects and I am a new freelancer.
I am attaching the screenshots below for your reference.
Thanks in Advance.
**Edited for Community Guidelines**
Apr 26, 2022 12:26:19 AM by Annie Jane B
Hi Pooja,
Thank you for reaching out to us. I'm sorry to hear about the issues that you're having especially early on in your career journey in Upwork.
It seems like your local bank declined the transaction and you would have to contact them to know what happened and ask them to allow the transaction.
As for you Paypal, you would have to add an alternative payment method in your Paypal wallet and retry the transaction.
By the way, since you're new to Upwork, you may find the following articles helpful:
Getting Started
Staying Safe on Upwork
The new starter's guide to being safe and successful on Upwork
Please let us know if you need further assistance.
Apr 26, 2022 02:54:22 AM Edited Apr 26, 2022 02:55:00 AM by Pooja J
Hi Annie,
I have added my bank details and also my debit card details in Paypal.. still getting the same error after transaction.
Now I am getting worried about this.