Our agency lost the Top Rated Plus badge, but it shouldn't.

[#1]

Recently I received a message from UpWork that our agency got lost the Top Rated Plus badge. The email says that our 12-month earnings are less than $20000, but the truth is that we have more than $35000 in earnings for the last 12 months (My Stats page tells this).

Any possible reason for this to happen? Thanks.

P.S. Inability to have a live chat for a reason like this, even for a Top Rated Plus account (my personal account is still Top Rated Plus) is so frustrating.

[#2]

Hi Alexander,

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.