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» Forums » Agencies » Password reset not sending to my email
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57e05a04
Community Member

Password reset not sending to my email

This is not a "check your spam folder" issue - I am not getting any password reset e-mails for the past hour. I had to use a separate account in order to even report this issue. Can someone please help? 

2 REPLIES 2
BojanS
Community Manager
Community Manager

Thank you for reaching out to us, Alex.

 

One of our team members will reach out to you directly to assist you with accessing your account. 

~ Bojan
Upwork
lillip0509
Community Member

I am/have been having the same issue. I got an Upwork account in 2017 and I got locked out and guess what? I Never received an email for password recovery. That was 5 years ago. I realized through other users having the same issue, that I had to create an entirely NEW account for the sole purpose of reporting this ongoing issue. I don't understand why Upwork absolutely refuses to improve this feature for its users. It is 2022 and there is nothing on the site for account support. I need assistance with recovering my email. No email has been sent, although in the past 2hrs I have request and waited multiple times- and no- it is not in my spam folder. It never is. Please help. 

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