Payment Methods is Deactivated | Name of the bank account mismatch

[#1]

Dear Community i have recived this message after successfully adding a beneficiary to my account :

Due to our updated identity policy, at least one of your payment methods has been deactivated as the beneficiary name of the bank account does not match your name.

Please visit our FAQ page for additional information.

[#2]

Hi Ahmed,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us.