Hi support, I transferred $173 from my agency account to my local account in the morning. But after initiating the transfer I noticed that Upwork has truncated the last 4 digits of my local bank account number and I never received the amount while on the other hand, I also initiated the transfer of $319 from my freelance account and it received perfectly.
Now the issue is, I suspect that the last four digits on my agency account are missing (which was not the case when I created this payment method) so does it mean that I have lost my hard-earned money? or there is a way to roll it back and re-process?
Solved! Go to Solution.
Please keep in mind that It can take up to four business days to arrive at your bank. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!
This was not my question. My question was, I have noticed the last 4 digits of my bank account number are missing on my agency profile. So, will this cause any issue, or I shouldn't be worried?
If your method is incorrect, the funds should bounce back to your Upwork account. If you haven't received them after 8 business days, feel free to follow up here and our team will initiate a trace on your transaction. Thank you.
Hi there, I haven't received anything from the Upwork team on my issue. Is there any other way that I can use to raise this issue? I am asking these questions again to make sure whether I will receive my funds back or they are gone after I entered the wrong bank account number?
Rest assured, your funds are not gone. Please follow up with us after 8 business days have passed if you still haven't received your funds and we'll initiate a trace for you.
Please note that 8 business days need to pass since you withdrew the funds. In your case, our team will be able to issue a trace on the 6th of April.