Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Payment Not Received from Agency Account - I suspect Last 4 digits of my account went missing

shahzadwaheed0
Ace Contributor
shahzad w Member Since: Mar 9, 2021
1 of 10

Hi support, I transferred $173 from my agency account to my local account in the morning. But after initiating the transfer I noticed that Upwork has truncated the last 4 digits of my local bank account number and I never received the amount while on the other hand, I also initiated the transfer of $319 from my freelance account and it received perfectly.
Now the issue is, I suspect that the last four digits on my agency account are missing (which was not the case when I created this payment method) so does it mean that I have lost my hard-earned money? or there is a way to roll it back and re-process?

Thanks Smiley Happy

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 10

Hi Shahzad,

 

Please keep in mind that  It can take up to four business days to arrive at your bank. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!


Untitled
shahzadwaheed0
Ace Contributor
shahzad w Member Since: Mar 9, 2021
3 of 10

This was not my question. My question was, I have noticed the last 4 digits of my bank account number are missing on my agency profile. So, will this cause any issue, or I shouldn't be worried?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 10

Hi Shahzad,

 

If your method is incorrect, the funds should bounce back to your Upwork account. If you haven't received them after 8 business days, feel free to follow up here and our team will initiate a trace on your transaction. Thank you.


Untitled
shahzadwaheed0
Ace Contributor
shahzad w Member Since: Mar 9, 2021
5 of 10

Thank you, I will keep this thread open until then

shahzadwaheed0
Ace Contributor
shahzad w Member Since: Mar 9, 2021
6 of 10

Hi there, I haven't received anything from the Upwork team on my issue. Is there any other way that I can use to raise this issue? I am asking these questions again to make sure whether I will receive my funds back or they are gone after I entered the wrong bank account number?

 

Thanks Smiley Happy

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
7 of 10

Hi Shahzad,

 

Rest assured, your funds are not gone. Please follow up with us after 8 business days have passed if you still haven't received your funds and we'll initiate a trace for you.

 

Thanks!

~Andrea
Untitled
shahzadwaheed0
Ace Contributor
shahzad w Member Since: Mar 9, 2021
8 of 10

Hi there, it's been more than 8 days now. Can you initiate the trace of my payment and help me regain it, thanks Smiley Happy

 

shahzadwaheed0
Ace Contributor
shahzad w Member Since: Mar 9, 2021
9 of 10

Here is my ref Id: 369692604

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
BEST ANSWER
10 of 10

Hi Shahzad,

 

Please note that 8 business days need to pass since you withdrew the funds. In your case, our team will be able to issue a trace on the 6th of April.

 

Thank you.

~ Aleksandar
Untitled

View solution in original post

TOP SOLUTION AUTHORS