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krisjun
Community Member

REGARDING AGENCY PLUS ACCOUNT

Hi there! I am running a web agency here in the Czech Republic and I have a freelancing account here on Upwork.

 

I wanted to ask if it is ok for my colleague and me to work on my Upwork agency account when we communicate with clients on video for example(as the client will see me and my colleague). I mean, I am the one who will be always there to respond and manage the account, but I also want my colleague to assist with the conversation as we usually do with our local clients. Is this violating Upwork rules? 

 

Looking for your reply. 

1 REPLY 1
serafindesigns
Community Member

They told us 3 years ago that multiple users using the freelance account to access the agency account was a violation of their TOS.  That everyone who's involved must have their own freelance account.

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