Feb 26, 2020 05:06:11 AM by Tahir A
Hello,
Can someone please confirm if I refund a client, will it remove the client's feedback from my profile?
Thank you in advance.
Regards,
Tahir Ahmed
Solved! Go to Solution.
Feb 26, 2020 05:18:46 AM by Petra R
Tahir A wrote:Hello,
Can someone please confirm if I refund a client, will it remove the client's feedback from my profile?
If you refund the entire contract in full, it will remove it from your profile, but NOT from your JSS calculation.
Feb 26, 2020 05:18:46 AM by Petra R
Tahir A wrote:Hello,
Can someone please confirm if I refund a client, will it remove the client's feedback from my profile?
If you refund the entire contract in full, it will remove it from your profile, but NOT from your JSS calculation.
Feb 26, 2020 05:41:06 AM by Tahir A
I just refund the client but the feedback is still appearing on my public profile? How long it usually takes to be removed, any idea?
Feb 27, 2020 12:09:55 AM by Petra R
Tahir A wrote:I just refund the client but the feedback is still appearing on my public profile? How long it usually takes to be removed, any idea?
It can take a couple of days
May 12, 2022 06:45:54 AM by Saba G
Heloo
I refunded my client his full amount but his public feedback is still showing on my profile
May 12, 2022 07:56:59 AM by Andrea G
Hi Saba,
I manually generated your profile, you should be seeing the latest information now.
Nov 8, 2022 12:43:11 PM by Mubashir H
Can you please remove the feedback from my profile as well? I have made a full refund to the client but the review is still showing.
Nov 8, 2022 02:23:35 PM by Arjay M
Hi Mubashir,
Thank you for reaching out and I'm sorry to learn about this experience. I have checked and It looks like the refund you issued is still pending. Once it's fully processed, the changes should reflect on your profile. Feel free to check your Transaction History for more details.
Nov 15, 2022 06:34:20 PM by Mubashir H
Hello Sir,
its been more than 10 days since I issued the full refund, and I am still seeing the client's feedback on my profile. can you please fix this issue for me?
Thanks
Nov 15, 2022 08:13:43 PM by Arjay M
Hi Mubashir,
Thank you for following up. I manually generated your profile, you should be seeing the latest information now. Let me know if you need further assistance.