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Still waiting for profile approval?

Active Member
Ellison J Member Since: Sep 22, 2020
1 of 2



I created my profile and thought I filled everything out and went to go buy connects for my Agency profile and was notified that my profile is still incomplete, even though both were made a week ago. Am I missing something? Frustrating that I paid for the agency profile/agency plus, and yet still being told my profile isn't complete and that I can't buy connects (a week after upgrading). 


Can anyone from Upwork let me know what is missing so I can start buying connects and submitting proposals/cover letters?


Thanks and regards

Andrea G Moderator Member Since: Jul 7, 2020
2 of 2

Hi Ellison,


As all Agency members draw from the common pool of Agency Connects, you'll need to purchase Connects for the Agency through the Agency Owner account.

I would also like to add that while the Agency profile will describe the services and skills the Agency offers as well as showcase the Agency's previous work, the profile of each Agency Member should describe that specific freelancer's skills, experience, education, etc. You can check out the following help articles for some advice:


Agency Profile

Work for an Agency

Create a 100% Complete Freelancer Profile

Exclusive vs. Non-Exclusive Agency Members