Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

The image added to the overview of the agency profile is resized

Highlighted
Active Member
Nikita G Member Since: Mar 26, 2020
1 of 4

Hi!

 

Recently, we decided to change the image above the Overview text in our Agency profile. Although a new image has the same suggested optimal 640px by 360px dimensions, it's displayed as a very small resized low-quality pic (shown in the screenshot attached).

 

Please, let us know when and how it can be fixed.

 

Thanks!

 

 

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 4

Hi Nikita,

 

Could you please try using a high-resolution image with a width of 3200px and above? Additionally, try to clear your cache and cookies or using another browser to check if you`re still experiencing the same issue. 

 

Let us know if the issue persists.

 

Thank you!

~ Bojan
Untitled
Highlighted
Active Member
Nikita G Member Since: Mar 26, 2020
3 of 4

Hi Bojan,

thanks for the reply!

 

Both resolutions change and different browser options didn't work. It spoils image quality right after uploading it. We've tried a lot of different resolutions and images. 

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 4

Thank you for the follow up, Nikita,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further. 


Untitled
TOP SOLUTION AUTHORS