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d7e21a70
Community Member

The reason for returned funds: Invalid details.

Good afternoon, I have this problem. I can not withdraw money to Payoneer for 2 weeks, constantly return, I do not understand what the problem is, the error is such:

 

The reason for returned funds: Invalid details.

 

What can be Invalid details if we manually specify nothing when connecting Payoneer?

20 REPLIES 20
pradeephele
Moderator
Moderator

Hi Alexandr,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly to assist you further.

 

Thank you,

Pradeep

Upwork

Hello Pradeep H,

 

I have the same problem, can you help me ?

 

Cordialy, 

Hi Faniriniaina,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork

Hello,

 

I have the same problem while the withdrawal fees are deducted from my balance each time. If possible also to be reimbursed and to have a solution. I leave you here the transaction fee numbers: 567311011 , 567312889 , 567965771 , 567968833 .

I hope I can find a solution to this problem.

 

Cordialy,

ritadje
Community Member

Hello there , I have the same problem, return funds the reason is invalid details.

Can you please help me to resolve   the problem

Hi Kaddour,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork

I have the same problem. I can not withdraw money to Payoneer for 2 weeks, constantly return, I do not understand what the problem is, the error is such:

 

The reason for returned funds: Invalid details.

Hi Vusal,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork

Hello Andrea G,

 

I have the same problem, can you help me please ?

 

Cordialy, 

788bfdf6
Community Member

I have the same problem too. Withdrawal to Payoneer was rejected 3 times. 

I have been facing this problem for a week. I'd like to withdraw to Payoneer but the transaction gets rejected after a minute. Is it a problem on upwork side or Payoneer side?

Hi Bilguudei,

 

I'll have one of our team members reach out to you via a support ticket. You can check for updates on this page for updates and feel free to communicate if you need further assistance.

 

~ Arjay
Upwork
leninnava
Community Member

I'm having the exact same issue. The withdrawal has been rejected two times with the same message.

Hi Lenin,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
0d59b043
Community Member

Hello there. Payoneer issues. The reason for returned funds: Invalid details. Can you help?

Hi Kirill,

 

Thank you for your message. I am sorry to hear about your fund withdrawal. Could you please contact Payoneer to check your account status and verify your account details again? 

 

Thank you,

Pradeep

Upwork
3bf0133a
Community Member

Hello, I'm having the exact same issue. The withdrawal has been rejected three times with the same message: "Invalid details" 

Hi Sandratra,

 

Thank you for your message. Could you please contact Paypal support to check the status of your Paypal account and try again once the issue is resolved with your account?

 

Thank you,

Pradeep

Upwork
romabalkan
Community Member

I have the same problem with Payoneer:
Can't withdraw for 2 weeks.

Can someone help me, please?

Upwork emails:

We attempted to process your recent payment request but unfortunately, it failed.
The reason for returned funds: Invalid details.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.
UPDATE PAYMENT METHOD
Here are additional details about the payment that could not be completed

Hi Roman,

 

I am sorry to hear about your withdrawal status. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Upwork
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