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» Forums » Agencies » Ticket # 28650494
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jessalou14
Community Member

Ticket # 28650494

It has been over 48 hours and I still have not received an update for my ticket. I was charged $20 but my account remains as agency basic.
4 REPLIES 4
AleksandarD
Community Manager
Community Manager

Hi Jessa,

 

Thanks for reaching out to us. I followed up with the team handling your case and you can expect an update on your open ticket very soon.

 

Thank you.

~ Aleksandar
Upwork

I certainly hope so. Over 48 hours and no update from them whatsoever. They also better start my agency plus membership when I am given access to it and not when my account was charged.

This has been going on for quite some time now and have not received any update except that there is no update. I need a temporary fix to be able to upgrade to agency plus. 

Hi Jessa,

 

I'm sorry for the inconvenience this has caused you. Please allow more time for our team to carefully investigate your case and respond accordingly to your open ticket. From my end, I already followed up with them and you can expect an update very soon.

 

Thank you.

~ Aleksandar
Upwork
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