May 16, 2020 02:53:56 AM by Jessa Lou M
May 16, 2020 04:49:33 AM by Aleksandar D
Hi Jessa,
Thanks for reaching out to us. I followed up with the team handling your case and you can expect an update on your open ticket very soon.
Thank you.
May 16, 2020 04:54:34 AM by Jessa Lou M
I certainly hope so. Over 48 hours and no update from them whatsoever. They also better start my agency plus membership when I am given access to it and not when my account was charged.
May 18, 2020 08:53:09 AM by Jessa Lou M
This has been going on for quite some time now and have not received any update except that there is no update. I need a temporary fix to be able to upgrade to agency plus.
May 18, 2020 09:38:25 AM by Aleksandar D
Hi Jessa,
I'm sorry for the inconvenience this has caused you. Please allow more time for our team to carefully investigate your case and respond accordingly to your open ticket. From my end, I already followed up with them and you can expect an update very soon.
Thank you.