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Ticket # 28650494

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Active Member
Jessa Lou M Member Since: Apr 22, 2020
1 of 5
It has been over 48 hours and I still have not received an update for my ticket. I was charged $20 but my account remains as agency basic.
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 5

Hi Jessa,

 

Thanks for reaching out to us. I followed up with the team handling your case and you can expect an update on your open ticket very soon.

 

Thank you.

~ Aleksandar
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Active Member
Jessa Lou M Member Since: Apr 22, 2020
3 of 5

I certainly hope so. Over 48 hours and no update from them whatsoever. They also better start my agency plus membership when I am given access to it and not when my account was charged.

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Active Member
Jessa Lou M Member Since: Apr 22, 2020
4 of 5

This has been going on for quite some time now and have not received any update except that there is no update. I need a temporary fix to be able to upgrade to agency plus. 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
5 of 5

Hi Jessa,

 

I'm sorry for the inconvenience this has caused you. Please allow more time for our team to carefully investigate your case and respond accordingly to your open ticket. From my end, I already followed up with them and you can expect an update very soon.

 

Thank you.

~ Aleksandar
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