Transactions of a closed agency

[karengrig]

Can I get the invoices and transaction records of my recently deleted agency, or are they lost forever? I forgot to download them before removing my agency. I may need them for my tax reports in the future. 

[JoanneP]

Hi Karen,

There is no option available for you to download the invoices since the agency is closed. You may need to request to reopen the agency so you can have access to the agency's transaction history again. Please let us know if you would like to reinstate your agency profile so we can share it with the team. Thank you!

[karengrig]

Hi, Joanne.

Yes, that would be awesome. Please, reopen my agency.

Thank you

[g_vasilevski · Accepted solution]

Hi Karen,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your agency. Thank you.

[karengrig]

Thanks a lot!

[gabos-tibor]

Hi Goran and Joanne!

I have the same problem as Karen. Can you please help me?

Thank you in advance.

~Tibor

[AndreaG]

Hi Tibor,

I went ahead and restored your Agency so you could access your Transaction History.