A client has been charged a fee of $14.42 USD when they should have only been charged $10 USD ($5 /hour) - she isn't happy and we aren't sure what has happened. Please can you advise?
The client is based in Australia.
The difference in exchange rates is not something Upwork can control. When a bank converts a transaction, they will mark up the interbank rate to buy or sell a currency. Online calculators will not take into consideration the mark up that is applied. Since rates constantly change throughout any given day, the rate your client received is the rate offered by our bank at the time the specific transaction was processed. Thank you.