Unable To Buy Connects

[magno-biz]

I want to buy connects for my Agency and upgrade it to plus I am trying to add MasterCard as a billing method. I saw the following error :

"We are unable to authorize your card. Kindly contact with your Issuing Bank." 

Kindly help me to resolve this issue so I can buy connects to work.

[NikolaS · Accepted solution]

Hi Nishu,

I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

[c17f7af3]

Hello Nikola S :

Thank you so much for your but i contacted to banking officers he is saying thats not from our side , every thing is on from our side so kindly helo i cant buy connects

[g_vasilevski]

Hi Mohib,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing Connects. Thank you.

[905659a0]

Hello Nikola S

I want to buy connects. I am trying to add MasterCard as a billing method. I saw the following error :

"We are unable to authorize your card. Kindly contact your Issuing Bank." 

Kindly help me to resolve this issue.

Note: My card is working fine on other international platforms

[ArjayM]

Hi Saad,

I'm sorry to hear that you're having difficulty adding your card as a billing method. 

You can confirm if they allow recurring transactions on your credit cards as Upwork payments are classified as ‘recurring’.  You can also contact your Issuing Bank for further assistance with the error message that you received. Thank you for reaching out to us.

[b743bf00]

Hello,

I am reaching out for support regarding an issue I am experiencing. I recently added a billing method and attempted to purchase connects, but my transactions are being declined by Upwork. When I click to buy connects, the amount is charged to my Visa card, but shortly after, Upwork rejects the transaction and issues a refund. I have contacted my issuing bank, and they confirmed that there are no issues on their end.

Could you please assist me with this problem?

[LuiggiR]

Hi Fermin,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.