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mandarsj
Community Member

Unable to add Connects

mandarsj_0-1669733881931.png

mandarsj_1-1669733911671.png

Hello Team,

I am unable to add connects, while I could also see that Connects are already available.
Next, I am unable to add connects either.
Please find attached screenshots. 
Kindly help and revert at the earliest

Regards
Mandar

4 REPLIES 4
NikolaS
Moderator
Moderator

Hi Mandar,

 

Thank you for reaching out to us. I see that you are currently an exclusive agency member, which means that you currently work on Upwork only as part of the agency, and as an exclusive member you do not have a  individual Connects balance and you can't purchase additional Connects for your freelancer account. Feel free to check this help article for more details.

 

~ Nikola
Upwork
mandarsj
Community Member

 Hi Nikola,

Thank you for the reply. 
Please find attached screenshot for your reference. I am receiving this when I am trying to access. 
Looking forward to hear.

Regards
Mandar


mandarsj_0-1669748094498.png

 

Hi Mandar, 

 

Thank you for following up and letting me know. Could you please try to clear your cache and cookies or log in with another browser? 

 

~ Nikola
Upwork
williamtcooper
Community Member

Hey Mandar, when you have that many Connections available, Upwork's system will not allow more Connections to be purchased. If the bidding isn't working properly, logout of Upwork, close your brower, reboot the computer and then go back. Thanks!

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