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d487e74d
Community Member

Unable to add freelancer to agency team

I need to add a freelancer to my Content Solutions Consulting team. Following the instructions, I go to Members & Permissions > Invite New User. On the Invite Users dialog, I add the freelancer's email. An error message appears: "We were unable to send invitation to such users: .... User has active assignments or offers" I checked with the freelancer and no assignments or offers should prevent her from joining this team. Does anyone have suggestions to get around this error message?

56 REPLIES 56
bstojadinovic
Community Manager
Community Manager

Hi Brett,

 

Weโ€™ll have one of our agents reach out to you via a support ticket to assist you with adding a new member to your team. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork

Hello Bojan,

 

Could you do the same for me please? Receiving the same error. 

User has active assignments or offers

 

Sincerely,

 

SW

Hi Shawn,

 

Could you please confirm if you have checked with your team member if they have any active contracts or interviews? Thank you.

~ Goran
Upwork

They have an active contract with me. Does this need to be ended?

Hi Shawn,

 

Thank you for following up. Yes, that contract should be ended before they can join your agency. 

~ Bojan
Upwork

Well, one freelancer updated me that she has neither an active contract nor an existing proposal. She had withdrawn her two proposals too through I am unable to a sent invitation to her. When I invite her, I face the following error: "We were unable to send invitation to such users"

Hi Raj,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your team member. Thank you.

~ Goran
Upwork

Could you do the same for me please? Receiving the same error. 

User has active assignments or offers

Hi Arif,

 

Thank you for reaching out to us. Could you please share more information about the issue you experience? Could you pleas share a screenshot of the error message from your end so that we can assist you accordingly? 

~ Nikola
Upwork
990fb378
Community Member

Thanks for your help, My problem is solved.

 

I m also facing the same issue i have also confirmed from freelancer and he dont have any active proposal could you please fix it for me as well.

Hi Kirpal,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your team member/s. Thank you.

~ Goran
Upwork

Hi Bojan, 

I am also facing the same issue and the freelancer does not have an active job application. Could you open a ticket for me as well? 

Hi Etkilab,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork

Hi, I have a same problem. 
 I go to Members & Permissions > Invite New User. On the Invite Users dialog, I add the freelancer's email. An error message appears: "We were unable to send invitation to such users: .... User has active assignments or offers" I checked with the freelancer and no assignments or offers should prevent her from joining this team.

Hi Artem,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork

I'm having the same problem can you please help me?

Hi Sebastian,

 

Could you please share more information about the issue you're experiencing so that we can assist you accordingly?

 

Thank you! 

~ Bojan
Upwork

Hello Bojan,

 

Could you do the same for me please? Receiving the same error. 

 

Sincerely,

Alyona

I have the exact problem. Please help ASAP!

 

Hi Richard,

 

Could you please check that the freelancer you're trying to add does not have any pending activity on their account? Proposals, contracts, funds, etc. You may also try adding them as a non-exclusive member.

 

~Andrea
Upwork
e9e8bdbf
Community Member

Hello @Andrea G I have same issue. I am unable to add a user to my agency. The error stays same. I have asked my user if she has any active contract or job and she said she do not have any active contract. Can you please help me add member to my agency. Thank you

Hi Muhammad,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork

Hello Andrea, Support team contacted me and gave me some steps to follow to add member to the agency. I followed all steps but got same error "User has active job application". 

FYI support ticket status is "solved" but its not.

Hi Muhammad,

 

If you're still experiencing the issue please feel free to reply directly to the ticket. This will reopen it and the team will be happy to assist you.

 

~Andrea
Upwork

Hello Andrea, Thank you for your response. 
Actually, I am unable to respond to the ticket as there is no reply option available below that ticket.

I think it's because the status of that ticks is marked as "solved". Can you guys please reopen the ticket for me?

Thank you

Muhammad, could you please check your inbox to find the notification you received from the ticket? The subject line should be the same as the ticket title. Replying to that email will reopen the ticket.

 

~Andrea
Upwork
67b07244
Community Member

Hello Andea G

 

I tried to add a freelancer to the agency but I am also getting the below error. Could you fix this?

 

We were unable to send invitations to such users:

XXXX@yahoo.com - User has active assignments or offers

 

Thanks,

Raunak

Hi Raunak,

 

If you're inviting your team member to join as an exclusive member, they will need to close all of their contracts and withdraw their active proposals. 
However, you should be able to invite them at any time and join as a non-exclusive member. Thank you.

~ Goran
Upwork
c20149c7
Community Member

Hi, I have a same issue
Following the instructions, I go to Members & Permissions > Invite New User. On the Invite Users dialog, I add the freelancer's email. An error message appears: "We were unable to send invitation to such users: .... User has active assignments or offers" I checked with the freelancer and no assignments or offers should prevent her from joining this team. 

pguardiario
Community Member

So I can't hire someone if they have other clients? I want to hire a designer to help me with one of my projects and pay them directly. It doesn't seem possible to do this.

Hi Pinky,

 

You can invite your team member/freelancer to join the agency as a non exclusive member. This way they will be able to work under the agency and to work as an independent freelancers for their clients.
To learn more about this, check out this help article. Thank you.

~ Goran
Upwork
c679fa29
Community Member

I m also facing the same issue i have also confirmed from freelancer and he dont have any active proposal could you please fix it for me as well.

 

Hi Alyona,

 

Our team will reach out to you via ticket as well and will assist you further with your team members. Thank you.

~ Goran
Upwork
bd66263c
Community Member

I am also facing the same issue. I have confirmed it from freelancer that he is not doing any other job. Kindly solve this issue.

Hello,

I am try to send request other freelancers to add in my agency but the error is showing that the freelancer is doing an active job. But he has no active job right now. So how can i send request to add in my agency

Hi Flick,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork
razakhan78
Community Member

I am also trying to add my co-worker in my agency and having same error, kindly assist me accordingly

Hi Raza,

 

Please confirm with the Agency member you're looking to add that they don't have any open contracts or submitted proposals. If they do, they would not be permitted to join an Agency as an Exclusive Member.

 

~Andrea
Upwork
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