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dcf55071
Community Member

Unable to change my agency plan

Hi,

I have created an upwork profile on behalf of my agency. I want to add other members into my agency for which I need to upgrade my plan. But, when I go to Agency -> Settings -> Membership & Connects -> Change Plan option is disabled.

Wanted to check on how to change my plan. Please help me with this. 

As an additional note, wanted to inform that I have not provided any PAN details yet. Is it because of which the "Change Plan" option is disabled. If I need to provide the PAN details, should I provide my company's PAN details?

 

Please provide more info on this and help me with this.

 

Thanks,

Divya

 

1 REPLY 1
NikolaS
Moderator
Moderator

Hi Divya,

 

Thank you for reaching out to us. I’ve escalated your community post to a support ticket so that we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.

 

~ Nikola
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