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aarcoraci
Community Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
kochubei_valeria
Community Member

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
Upwork

View solution in original post

1,111 REPLIES 1,111

Hi Vinay,

 

You still didn't add the image. However, I went ahead and closed your agency. Let me know if you need further help.

 

Thank you.

~ Aleksandar
Upwork

I have added the image twice i dont know why it is not working, it is
solved for now.
Thanks for your help

Regards
Vinay
fnu41
Community Member

I want to delete my agency. I just created it but now want to delete it. There is no any contract etc. It is a just fresh agency that I created accidently.

Hi Pawan,

 

Your Agency profile has been closed as per your request.

 

Thank you,

~ Luiggi
Upwork
fnu41
Community Member

I want to close my agency only not my freelance account. I am not able to
login to my freelance account. Please activate my freelance account.
jpagtakhan
Community Member

Hi,

 

Can you please close the agency I created not the freelancer profile - this is under the same email. I tried to follow the instructions in one of your articles but it does not work. Please remove the agency as well from my profile view. Thanks!

Hi Joseph Anthony,

 

Your Agency profile has been closed as per your request.

 

Thank you.

~ Luiggi
Upwork

Hi Pawan,

 

Sorry for the inconvenience. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Upwork
jazzthief
Community Member

Some time ago I have created an agency account to test the limits of free tier and now would like to delete it, but "close my agency" button does not do anything for me, although it seems that all requirements are met. Could you please help me with closing the agency "aerg" opened by me?

Hi Yegor,

 

Your agency has been closed as per your request. Let us know if you need further help with anything.

 

Thank you.

~ Aleksandar
Upwork

Hello, Aleksandar

 

Thank you so much!

kalitein-serhii
Community Member

Hello, I'm unable to close my Agency which I created some time ago but never used.

When I choose "Close my Agency" in the "Agency Profile" it asks me to "Re-enter password" I type it in and click "Continue" then it just redirects me to the "Job Search" page and nothing happens, the agency remains open as before. I have unsuccessfully tried that multiple times in different browsers.

 

Hi Serhii,

 

Your agency is now closed. Let me know if you need further assistance.


Thank you.

~ Aleksandar
Upwork

Now it's ok. Thank you!

rohan-blockchain
Community Member

hello

 

Unable to close Agency account. can you please help

Hi Rohan,

 

Could you please change your status from exclusive to non-exclusive so that our team can close your agency? Thank you.

~ Goran
Upwork
746036ee
Community Member

I tried closing my agency account but it's still active. Please help me close the agency account. It was opened by mistake

Hi Ademola,

 

I've proceeded to close your Agency profile as per your request. 

 

Thank you.

~ Luiggi
Upwork

Hi John, 

 

Your agency account has been closed as requested. 

~ Joanne
Upwork
duttghanshyam
Community Member

Dear Upwork,

I am also facing the same problem as above please help me out .

Thankyou

Hi Ghanshyam,

 

Your agency account has been closed as requested. 

~ Joanne
Upwork
priyanga_namal
Community Member

I have been trying to close my Agency account. It redirects but no any success. I have withdrawn all the proposal sent through my Agency Profile.

 

Appreciate if anybody could help me on this.

 

Thanks

Hi Namal,

 

Thank you for reaching out to us. I closed your Agency account as per your request. 

 

~ Nikola
Upwork

Please close my Agency Account for now

abhibunt
Community Member

Unable to close Agency

Hi Abhishek,

 

Please update your status from an exclusive freelancer to a non-exclusive freelancer so that our team can close your agency. Thank you.

~ Goran
Upwork

changed to non-exclusive.

BojanS
Community Manager
Community Manager

Thank you for following up, Abhishek.

 

Your agency account is closed as per your request. 

~ Bojan
Upwork
minhajsyed28
Community Member

I need to close my agency and use it as a Freelancer account for now. Everytime I click on close my agency button it takes me back to home page of the agency profile. I do no have any contracts or members added. Can anyone help? Because of that I cannot apply for a job beside paying for agency subscription, which I don't wanna do that as of yet. HELP!!!!

Hi Syed Muhammad,

 

Your agency account is closed as per your request.

 

Thank you!

~ Bojan
Upwork

please close my agency account

BojanS
Community Manager
Community Manager

Hi Ulfat,

 

We closed your agency account as per your request.

 

Thank you!

~ Bojan
Upwork
bd809c42
Community Member

I created an agency but I wanted to close it. I do all the procedure that the page says but it is not deleted and I am still a member. Please, I want to delete it

Hi Julian,

 

As requested, your agency account has been closed. 

~ Joanne
Upwork
khashayargh
Community Member

I want to close my agency account but I can't there is no reaction when I click that button.
What should I do?

Hi Khashayar,

 

Thank you for reaching out to us. Your agency account is now closed as per your request. 

 

~ Nikola
Upwork
krishankripal
Community Member

Hello,
I try to close my agency with following step from Close an Agency 

Only the agency owner can close the agency. (I'm the owner of this agency)

To prepare the agency for closing, you must

  1. Remove all team members from the agency in Settings › Members & Permissions (In my agency don't have any team members)
  2. Close all open contracts associated with the agency in My Jobs › Contracts (In my agency don't have any team members)
  3. Close all open proposals associated with the agency in Find Work › Proposals (In my agency don't have any proposals)
  4. Ensure all payments have been received and withdrawn from Upwork (In my agency don't have any payments)

Then, you can close the agency

  1. Go to Settings › Agency Profile
  2. Scroll to the bottom of the page
  3. Click the Close my Agency link
  4. If you meet the requirements, click the button to confirm that you want to close your agency

when I click on the Close my Agency link then page redirect to reenter-password after I type my password then automaticlly page redirect to Upwork job search  

I tried this process more than 10 times. I don't know what I'm miss. Can somebody help me out.

Hi Krishan,

 

I went ahead and closed your agency. Let me know if you need further assistance.

 

Thank you.

~ Aleksandar
Upwork
jolanv
Community Member

Hello, everyone!

 

I wish to close my agency. I tried to but whenever I click on "close my agency", I end up to the main page and the agency is still open. 

 

Could someone help me with this issue?

 

Thanks in advance!

Jolan

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