Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
841 of 885

Hi Julian,

 

We can definitely help you with your agency closure. However, you need to do a couple of things.

 

You need to remove all members of your agency, close all contracts, make sure all payments are received and withdrawn, withdraw all proposals, and change your own status. For the first four on the list, you can check this help article and the 'Agency' dropdown for the steps.

 

To change your status, please switch to your agency profile and go to Settings > Members & Permissions and click on the 'Exclusive' link as shown in this screenshot. From there, you can update the status by selecting the 'Non-Exclusive' option and clicking on 'Save' as shown in this screenshot.

 

Once you are all done, you can come back here and let us know so that we can proceed with the closure.

 

Thank you.

~ Aleksandar
Upwork
822bf3bf
Active Member
Julian M Member Since: Apr 2, 2021
842 of 885

Hello guys,

 
I followed the instructions, switched my status to non-exclusive. Let's proceed with the closure. No more payments will be charged to my bank account, correct?
 
Regards
Julian
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
843 of 885

Hi Julian,

 

Thanks for following up on this! I went ahead and closed your agency. 

Regarding the payment question, were you referring to the renewal of your agency's membership? If that's the case, then no, you won't be charged.

 

Thank you.

~ Aleksandar
Upwork
ayeshariaz66
Active Member
Husnain A Member Since: Apr 1, 2019
844 of 885

i want to closed my agency account . please help me fast

 

i attached problem to closed screenshot

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
845 of 885

Hello Husnain,

 

Your agency account is closed as per your request.

 

Thank you

Pradeep H.

Untitled
hafizeman1999
Active Member
Hafiz E Member Since: Apr 2, 2021
846 of 885

I was trying to close my agency account as per the articles but it is saying that In order to close an Agency, please contact customer service

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
847 of 885

Hi Hafiz,

 

I can see that our team already assisted you with your concern. Please let us know if you need any further assistance. 

~ Joanne
Upwork
baletevicente
Active Member
Vicente B Member Since: Mar 28, 2021
848 of 885

I can still access my Agency account. You just sent me an email that you already close it. Please see attached file below

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
849 of 885

Hi Vicente, 

 

Your agency account has been closed. Could you please check again? Please let us know if you still see it in your account. Thank you!

~ Joanne
Upwork
odivincenzo
Active Member
Olivia D Member Since: Apr 3, 2021
850 of 885

How do I close my agency account? I don't ever use it and I am a freelancer. Upwork will not let me submit any proposals, but I have 46 connects that are unavailable. When I try to close the agency account I get a pop up to contact customer service with no way to contact them. I cannot find a contact us option anywhere. Please help. 

TOP SOLUTION AUTHORS