It looks like you have active candidacies on your agency profile. Please go to your proposals page, and withdraw the active proposals. Once done, please try to close your agency account again. Let me know if the issue persists.
Please withdraw all your active candidacies on your agency account by going to your proposals page, and withdrawing the proposals on the active tab. Let us know if you need further assistance.
I just checked your account and was not able to locate any agency that you`re associated with. Are you referring to another account? Please send me a PM (click on my name) with more details and I will assist you further, thank you.