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Manish's avatar
Manish J Community Member

Unable to close agency profile

Hello, 

 

When I tried to close the agency profile from my account I am unable to process my request and getting 

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

 could you guys please help me with this? 

ACCEPTED SOLUTION
Aleksandar's avatar
Aleksandar D Community Manager

Hi Manish, and Nickolay,

 

I'm sorry to hear about your troubles while trying to close the agency. I escalated the error with the team and both of you can expect a support ticket created very soon in order to investigate this further.

 

Manish, I went ahead and closed your agency.

 

Nickolay, in order to close your agency, you need to change your status from Exclusive to Non-Exclusive. To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot. Once you are done with that, you can let us know here so that we can go ahead and close your agency.

 

Thank you.

~ Aleksandar
Upwork

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181 REPLIES 181
Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Adnan,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Filipe's avatar
Filipe Z Community Member

Hi there, 

 

The problem I'm facing is that an error is thrown when I try to close my agency. It's a new agency, created 2 weeks ago. it's never had any active contracts, only a proposal that I withdrew.

 

it's a big error message: "Exception occurred Failed to parse ODS response: [...big msg]".

Nikola's avatar
Nikola S Retiring Moderator

Hi Filipe,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola
Abdul's avatar
Abdul R Community Member

Unable to close the agency profile please close it or help me, Screenshot is attached.

Thank you!

Abdul's avatar
Abdul R Community Member

Please close my agency profile, I tried but it's not working. Screenshot attached.

Muiz's avatar
Muiz R Community Member

Please help me close my agency account. I am unable to close it.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Muiz,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 


~ AJ
Upwork