Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Unable to close agency profile

m_jakhode
Active Member
Manish J Member Since: Oct 1, 2018
1 of 64

Hello, 

 

When I tried to close the agency profile from my account I am unable to process my request and getting 

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

 could you guys please help me with this? 

clickrouc
Active Member
Nickolay P Member Since: Dec 21, 2020
2 of 64

Hello! I can't close my agency, because get error.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
BEST ANSWER
3 of 64

Hi Manish, and Nickolay,

 

I'm sorry to hear about your troubles while trying to close the agency. I escalated the error with the team and both of you can expect a support ticket created very soon in order to investigate this further.

 

Manish, I went ahead and closed your agency.

 

Nickolay, in order to close your agency, you need to change your status from Exclusive to Non-Exclusive. To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot. Once you are done with that, you can let us know here so that we can go ahead and close your agency.

 

Thank you.

~ Aleksandar
Untitled

View solution in original post

balzsingh
Active Member
Baljit S Member Since: Dec 21, 2020
4 of 64

Unable to close Agency, no job or proposal open/active in that account.

When i click on 'Close my agency' button under Settings, always getting the following error:

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
5 of 64

Hi Baljit,

 

One of our team members already reached out to you directly via this support ticket in order to investigate the error you are getting. In the meantime, I went ahead and closed your agency. Let us know if you need further assistance.


Thank you.

~ Aleksandar
Untitled
mann1119
Active Member
Manoj K Member Since: Dec 23, 2020
6 of 64

Unable to close Agency, one job is active in my freelancer account.

When i click on 'Close my agency' button under Settings, always getting the following error:

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

Please close my agency which should not affect my current freelancer's profile contract

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
7 of 64

Hi Manoj,

 

I went ahead and closed your agency. Additionally, one of our team members will reach out to you directly via a support ticket in order to investigate the error you are getting. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Untitled
adeelchoudhary
Active Member
Adeel C Member Since: Dec 25, 2020
8 of 64

i also same issue in closing my upwork agency profile 

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
9 of 64

Hi Adeel,

 

We've closed your account as per your request.

 

Thank you!


~ Bojan
Untitled
mritusmoi
Active Member
Mrinmoy K Member Since: Dec 30, 2020
10 of 64

Hi Bojan,

I am not able to close my agency as well. I have already made in Non-Exclusive as yoy suggested

Getting below error-

 

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")