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Manish's avatar
Manish J Community Member

Unable to close agency profile

Hello, 

 

When I tried to close the agency profile from my account I am unable to process my request and getting 

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

 could you guys please help me with this? 

ACCEPTED SOLUTION
Aleksandar's avatar
Aleksandar D Community Manager

Hi Manish, and Nickolay,

 

I'm sorry to hear about your troubles while trying to close the agency. I escalated the error with the team and both of you can expect a support ticket created very soon in order to investigate this further.

 

Manish, I went ahead and closed your agency.

 

Nickolay, in order to close your agency, you need to change your status from Exclusive to Non-Exclusive. To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot. Once you are done with that, you can let us know here so that we can go ahead and close your agency.

 

Thank you.

~ Aleksandar
Upwork

View solution in original post

181 REPLIES 181
Ali's avatar
Ali H Community Member

Hi @Aleksandar D I'm facing this issue, please check I want to close my agency profile for now.

Luiggi's avatar
Luiggi R Moderator

Hi Hassan,

 

Thanks for reaching out. Your agency profile has been closed as per your request.

~ Luiggi
Ahsan's avatar
Ahsan A Community Member

Hi, I also had some errors while closing my agency account.

 

Please close my agency account while keeping my current freelancer account.

 

Thanks!

Pradeep's avatar
Pradeep H Moderator

Hi Ahsan,

 

Thank you for your message. Your agency account is closed now.

 

Thank you,

Pradeep

Abdulsamet's avatar
Abdulsamet K Community Member

Hello, I also have problems to close my agency account. I removed all team members, but I get error. Please close my agency account. Thank you.

Luiggi's avatar
Luiggi R Moderator

Hi Abdulsamet,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Federico's avatar
Federico N Community Member

Same issue here. Would you mind closing my agency too?

Arjay's avatar
Arjay M Retired Team Member

Hi Federico,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork
Kiran Kumar's avatar
Kiran Kumar D Community Member

I have same issue. Unable to delete agency

 

Kiran Kumar's avatar
Kiran Kumar D Community Member

I have same issue. unable to delete my agency. pl help

Luiggi's avatar
Luiggi R Moderator

Hi Kiran,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Darshil's avatar
Darshil P Community Member

Hi,
I am getting the same error, I want to close my Agency too

Nikola's avatar
Nikola S Moderator

Hi Darshil,

 

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola
Fuad's avatar
Fuad B Community Member

please, close my agancy i cannot do it, because of error

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

Goran's avatar
Goran V Retired Team Member

Hi Fuad,

 

Your agency is now closed, thank you.

~ Goran
Upwork
sahid's avatar
sahid h Community Member

I'm also unable to close my agency. It's given me this error when I try to close my agency. 

 

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

Andrea's avatar
Andrea G Community Manager

Hi Sahid,

 

Your Agency has been closed as per your request.

 

Thanks!

~Andrea
Muhammad's avatar
Muhammad I Community Member

I'm not able to close my agency because getting this error (No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/"))

Andrea's avatar
Andrea G Community Manager

Hi Muhammad,

 

I've closed your Agency for you.

 

Thanks!

~Andrea
Mohit's avatar
Mohit P Community Member

Hi , 

 

I am also geeting error

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

 

Please close my agency as well.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Mohit,

 

I went ahead and closed your agency. Let me know if you need further help with anything.

 

Thank you.

~ Aleksandar
Upwork
Tiago's avatar
Tiago S Community Member

I'm getting same error, and also want to close my agency.

Nikola's avatar
Nikola S Moderator

Hi Tiago,

 

Thank you for reaching out to us. I closed your agency profile as per your request.

 

~ Nikola
Ashok's avatar
Ashok K Community Member

I am experiencing the same

 

Please help me out

Adeel's avatar
Adeel C Community Member

No thanks
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