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Manish's avatar
Manish J Community Member

Unable to close agency profile

Hello, 

 

When I tried to close the agency profile from my account I am unable to process my request and getting 

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

 could you guys please help me with this? 

ACCEPTED SOLUTION
Aleksandar's avatar
Aleksandar D Community Manager

Hi Manish, and Nickolay,

 

I'm sorry to hear about your troubles while trying to close the agency. I escalated the error with the team and both of you can expect a support ticket created very soon in order to investigate this further.

 

Manish, I went ahead and closed your agency.

 

Nickolay, in order to close your agency, you need to change your status from Exclusive to Non-Exclusive. To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot. Once you are done with that, you can let us know here so that we can go ahead and close your agency.

 

Thank you.

~ Aleksandar
Upwork

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181 REPLIES 181
Joanne's avatar
Joanne P Retired Team Member

Hi K M Ershad,

 

Your agency has been closed. 

~ Joanne
Upwork
Usman's avatar
Usman G Community Member

Hi, I am getting the following error when I try to close my agency. 

 

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

Aleksandar's avatar
Aleksandar D Community Manager

Hi Usman,

 

I went ahead and closed your agency. Let us know if you need further help.

 

Thank you.

~ Aleksandar
Upwork
Hasan's avatar
Hasan A Community Member

Hi Valeria, Im new on upwork and im almost done with freelance profile, while trying to make a speciallized profile i accidently made i made an agency profile which i wasnt supposed to but now i cant close my agency. It give this error "No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")".

 

would really appreciate your help. 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Hasan,

 

In order to close your agency, you need to change your status from Exclusive to Non-Exclusive. To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot. Once you are done with that, you can let us know here so that we can go ahead and close your agency.

 

Additionally, feel free to check out this help article to learn more about Specialized profiles and let us know if you have any questions about it.

 

Thank you.

~ Aleksandar
Upwork
Abhimanyu's avatar
Abhimanyu K Community Member

Hello, 

 

When I tried to close the agency profile from my account I am unable to process my request and getting

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

 

Please close my agency account  

Aleksandar's avatar
Aleksandar D Community Manager

Hi Abhimanyu,

 

I went ahead and closed your agency as per your request. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Upwork
Harsh S's avatar
Harsh S K Community Member

While click in "Close Agency" option in my agency profile, I am getting the following error:

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

 

Please help me with the same

Aleksandar's avatar
Aleksandar D Community Manager

Hi Harsh,

 

I went ahead and closed your agency.

 

Thank you.

~ Aleksandar
Upwork
Uchit's avatar
Uchit M Community Member

Hi, I recently registered an Agency called "Unified" , just to try out the teams option but don't actually need that account. Now when I try to close my Agency account, it says " No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/") " . I would like to close this agency account, please help me out.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Uchit,

 

I went ahead and closed your agency. Let us know if you need further help with anything else.

 

Thank you.

~ Aleksandar
Upwork
Uchit's avatar
Uchit M Community Member

Thanks for the quick response Aleksandar.

Warda's avatar
Warda M Community Member

Hello,

I am also not able to close my agency and "getting no route found" error.  Help me to close my agency!

Thank You

Bojan's avatar
Bojan S Community Manager

Hi Warda,

 

We closed your agency account as per your request.

 

Thank you!

~ Bojan
Upwork
Warda's avatar
Warda M Community Member

Thank you so much for your prompt response!
Nadir's avatar
Nadir B Community Member

Greetings, I am getting this error when i click on the 'close my agency' button 

 

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

 

Any help in this regard will be appreciated.

Thanks 

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Nadir.

 

Your agency account has been closed as per your request. 

~ Bojan
Upwork
Awele's avatar
Awele O Community Member

I am also unable to close my Agency account, there are no job or proposal open/active in that account.

When I click on 'Close my agency' button under Settings, I always get the following error:

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

Bojan's avatar
Bojan S Community Manager

Your agency account is now closed as per your request, Awele.

 

Thank you!

~ Bojan
Upwork
Matt's avatar
Matt C Community Member

I'm getting the same error and need to close my agency as well. Could you help please?

Bojan's avatar
Bojan S Community Manager

Hi Ashok and Matt,

 

We closed your agency accounts as per your requests.

 

Thank you!

~ Bojan
Upwork
Miguel's avatar
Miguel A Community Member

Hi, I have the same problem as the previous user. When I click the button now it says I need to contact Customer Service.

Not sure what for.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Miguel,

 

I'm sorry to hear that you are unable to close your agency account. Your agency account has been closed as per your request.

 

Thank you

Pradeep H

Tushar's avatar
Tushar J Community Member

Hi Aleksandar, I am not able to close my agency. I don't have any open contracts/proposals and I don't have any money available to withdraw as well. I am still facing the issue. I request you to help me with it

Aleksandar's avatar
Aleksandar D Community Manager

Hi Tushar,

 

I went ahead and closed your agency. Let us know if you need further help.

 

Thank you.

~ Aleksandar
Upwork