Dec 20, 2020 11:17:04 PM by Manish J
Hello,
When I tried to close the agency profile from my account I am unable to process my request and getting
No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")
could you guys please help me with this?
Solved! Go to Solution.
Dec 21, 2020 01:29:14 AM by AleksandarD A
Hi Manish, and Nickolay,
I'm sorry to hear about your troubles while trying to close the agency. I escalated the error with the team and both of you can expect a support ticket created very soon in order to investigate this further.
Manish, I went ahead and closed your agency.
Nickolay, in order to close your agency, you need to change your status from Exclusive to Non-Exclusive. To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot. Once you are done with that, you can let us know here so that we can go ahead and close your agency.
Thank you.
Dec 30, 2020 03:42:57 AM by Deepesh J
I'm also unable to close my agency. It's given me this error when I try to close my agency.
No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")
Dec 30, 2020 03:58:19 AM by AleksandarD A
Hi Deepesh,
Your agency has been closed as per your request.
Thank you.
Jan 7, 2021 11:34:37 AM by Ismail C
I changed the membership to Non-exclusive and it still gives me the error No route found for "GET.. when I try to close my agency.
Jan 7, 2021 12:53:11 PM by Andrea G
Hi Ismail,
Your Agency has been closed as per your request.
Thanks!
Jan 23, 2021 07:06:39 AM by Luis S
Hi, I've created an agency to test which are the required inputs to do so. I did not complete the process (I stopped in the payment step), but it seems like the agency was created nevertheless. I tried to delete the agency from the dashboard but it asks me to contact support. Can you help me?
Jan 23, 2021 07:41:28 AM by Nikola S
Hi Luis,
Thank you for reaching out to us. We closed your agency account as per your request.
Mar 28, 2021 01:07:39 PM by Ali H
Hi there,
I want to close an agency account, I make it by mistake. Now when I click on close my agency, it shows contact your customer support.
Because of this, I am also unable to send proposals from a freelancer account. Kindly resolve this issue Asap
Mar 28, 2021 03:04:07 PM by Luiggi R
Hi Ali,
It seems that the reason why you can't close your agency is that you've set yourself as an exclusive agency member. You will have to set it as non-exclusive to be able to close it. To do this, go to Settings> Members & Permissions from your agency profile and click the word "Exclusive" that's beside your name. If you're still unable to close your agency on your own after doing this, please let us know and we will assist you further.
Thank you.
Mar 14, 2021 09:57:38 PM by Risvi A
Actually I created it out of curiosity. But now in my profile it's showing me as an agency member. So I want to close the agency. Whenever I tried to close it, It tells me to contact customer support.
Mar 14, 2021 10:42:18 PM by Caleb J
Hello @RisviA
Only the agency owner can close the agency.
a) To prepare the agency for closing, you must
b) Then, you can close the agency
Mar 19, 2021 01:52:00 PM by Risvi A
I created a new agency for test purpose. Now I want to close it. When I click on close my agency it shows a message to contact customer support.
Mar 19, 2021 03:01:46 PM by Andrea G
Hi Risvi,
I've closed your Agency account as per your request.
Thanks!
Mar 20, 2021 11:10:37 AM by Luiggi R
Hi Rajveer,
Your agency has been closed as per your request.
Thank you.
Apr 2, 2021 09:13:44 AM by Husnain A
i have face same issue plese closed my account right know i want to join new agency.
thanks
Apr 2, 2021 01:42:20 PM by Yuliia V
I also have the same issue. Button Close Agency doesn't work. Please close my Agency. I have already tested it and failed to find jobs for it so I want to continue work on my personal account. Thank you
Apr 2, 2021 03:12:19 PM by Pradeep H
Hello Yuliia and Husnain,
Your agency account has been closed as per your request.
Thank you
Pradeep H.
Apr 6, 2021 09:47:35 PM by Joanne P
Hi Mherypeth,
As requested, your agency has been closed.
May 22, 2021 09:10:48 PM by Santosh V
I have same problem. I did all the pre required steps to closed my agency , but not able to do.