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Manish's avatar
Manish J Community Member

Unable to close agency profile

Hello, 

 

When I tried to close the agency profile from my account I am unable to process my request and getting 

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

 could you guys please help me with this? 

ACCEPTED SOLUTION
Aleksandar's avatar
Aleksandar D Community Manager

Hi Manish, and Nickolay,

 

I'm sorry to hear about your troubles while trying to close the agency. I escalated the error with the team and both of you can expect a support ticket created very soon in order to investigate this further.

 

Manish, I went ahead and closed your agency.

 

Nickolay, in order to close your agency, you need to change your status from Exclusive to Non-Exclusive. To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot. Once you are done with that, you can let us know here so that we can go ahead and close your agency.

 

Thank you.

~ Aleksandar
Upwork

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181 REPLIES 181
Pradeep's avatar
Pradeep H Retired Team Member

Hi Santosh,

 

Your agency has been closed as requested by you.

 

Thank you

Pradeep H.

Ajn Lovell's avatar
Ajn Lovell V Community Member

i am having the issue as well. it gives me this error messageagency.PNG

Ajn Lovell's avatar
Ajn Lovell V Community Member

Please help me close my agrncy. I iust created it and wants to close it. Thanks.
Joanne's avatar
Joanne P Retired Team Member

Hi Ajn Lovell,

 

As requested, your agency account has been closed. 

~ Joanne
Upwork
Sumit's avatar
Sumit V Community Member

Hello, I want to close my agency.

Sumit's avatar
Sumit V Community Member

Hi, I want to close my agency.

 

https://www.upwork.com/agencies/~0104265ef6cf4faa87

Pradeep's avatar
Pradeep H Retired Team Member

Hello Sumit,

 

Thank you for your message. Your agency account is closed as requested by you.

 

Thank you.

Pradeep.

Davyan's avatar
Davyan H Community Member

I am having the same issue and I am unable to close the agency i created in error yesterday.

Andrea's avatar
Andrea G Community Manager

Hi Davyan,

 

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Ertugrul Emin's avatar
Ertugrul Emin A Community Member

Hi,

 

I did follow all steps according to guide yet I could't shout down my agency.

 

Could you please help me?

 

Thanks.

Andrea's avatar
Andrea G Community Manager

Hi Ertugrul,

 

Your Agency has been closed as per your request.

 

~Andrea
Mary's avatar
Mary W Community Member

I am sorry to say that I also am having this problem.  I can go to my Agency settings and press the "Close my Agency" button. However, the confirmation screen throws an error. 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Mary,

 

Your agency profile has been closed as per your request.

 

Thank you,

~ Luiggi
Mary's avatar
Mary W Community Member

Thank you very much!

Ralph's avatar
Ralph C Community Member

Can't close my agency as well. Already changed to exclusive and followed other guidelines. Getting this error message (please see attached)

 

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Ralph.

 

One of our team members will reach out to you directly via a support ticket to assist you with your request. 

~ Bojan
Upwork
Sander's avatar
Sander v Community Member

Hi Upwork crew, I'm also trying to close my agency account and I'm getting the one and same error, would appreciate it if you could help me out. 🙂

Goran's avatar
Goran V Retired Team Member

Hi Sander,

 

Your agency is now closed as well, thank you.

 

~ Goran
Upwork
Kirill's avatar
Kirill E Community Member

Hello,
I decided to try my agency for the sake of interest. I want to delete the agency account and keep my personal account.

 

When deleting an agency, the following error occurs (screenshot attached)

 

Can you please help me with this problem?

Regards,
Kirill.

 

Andrea's avatar
Andrea G Community Manager

Hi Kirill,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Osman's avatar
Osman A Community Member

Hi,

 

Can someone help me to close my agency. I got the same error and I tried all possible solutions mentioned here but still did not work.

 

Regards,

Osman 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Osman,

 

I'm sorry to hear you're having trouble closing your agency. A Customer Support Team member will be reaching out to you through a support ticket to assist you further with your concern.

~ Luiggi
Gohar's avatar
Gohar H Community Member

I am also unable to close an agency account. I have followed everything correctly. Can you please delete the agency account for me.

Nikola's avatar
Nikola S Retiring Moderator

Hi Gohar,

 

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

~ Nikola
Adnan's avatar
Adnan K Community Member

I want to close my agency account too. But I am getting the below error.

 

c2c806a4_0-1664691898994.png