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Unable to close agency profile

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
11 of 85

Hi Manoj,

 

I went ahead and closed your agency. Additionally, one of our team members will reach out to you directly via a support ticket in order to investigate the error you are getting. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Untitled
adeelchoudhary
Active Member
Adeel C Member Since: Dec 25, 2020
12 of 85

i also same issue in closing my upwork agency profile 

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
13 of 85

Hi Adeel,

 

We've closed your account as per your request.

 

Thank you!


~ Bojan
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mritusmoi
Active Member
Mrinmoy K Member Since: Dec 30, 2020
14 of 85

Hi Bojan,

I am not able to close my agency as well. I have already made in Non-Exclusive as yoy suggested

Getting below error-

 

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
15 of 85

Hi Mrinmoy,

 

I went ahead and closed your agency as per your request. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Untitled
haissaoui
Active Member
Hamda A Member Since: May 3, 2020
16 of 85

Hello,

 

The agency's balance will be trasfered to my freelancer's balance when closed?

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
17 of 85

Hi Hamda,

 

I am sorry for the late response. I checked and can confirm that by design funds from an agency account will not be transferred to your freelancer account if it is closed. Please withdraw all funds from your agency balance before closing your agency profile. 

 

Thank you,

~ Nikola

Untitled
cmhworks-agency
Active Member
Cmhworks A Member Since: Dec 18, 2020
18 of 85

I have been trying to close our Agency under my freelancer account and it keeps giving me this error. (Please see attached)

 

Agency Close Error.png

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
19 of 85

Hi there, 

 

Your agency account has been closed as per your request.

 

Please note that your profile must represent you as an individual and that all the information in your profile including your name needs to be accurate, truthful and verifiable.  Please check this help article for more information on how to update your profile name.

 

Thank you!


~ Bojan
Untitled
gantlet
Active Member
Sharun A Member Since: Mar 22, 2018
20 of 85

I'm trying to close my agency, but I receive the below error

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

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