Solved: Unable to close agency profile - Page 4

m_jakhode · ‎12-20-2020

Hello,

When I tried to close the agency profile from my account I am unable to process my request and getting

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

could you guys please help me with this?

djondinium · ‎12-21-2020

Hi Manish, and Nickolay,

I'm sorry to hear about your troubles while trying to close the agency. I escalated the error with the team and both of you can expect a support ticket created very soon in order to investigate this further.

Manish, I went ahead and closed your agency.

Nickolay, in order to close your agency, you need to change your status from Exclusive to Non-Exclusive. To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot. Once you are done with that, you can let us know here so that we can go ahead and close your agency.

Thank you.

~ Aleksandar

View solution in original post

djondinium · ‎12-26-2020

Hi Mohit,

I went ahead and closed your agency. Let me know if you need further help with anything.

Thank you.

~ Aleksandar

tiagoseverino · ‎12-27-2020

I'm getting same error, and also want to close my agency.

egaruth · ‎12-27-2020

Hi Tiago,

Thank you for reaching out to us. I closed your agency profile as per your request.

~ Nikola

devashokkuikel · ‎01-13-2021

I am experiencing the same

Please help me out

adeelchoudhary · ‎12-27-2020

No thanks

deepeshj · ‎12-30-2020

I'm also unable to close my agency. It's given me this error when I try to close my agency.

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

djondinium · ‎12-30-2020

Hi Deepesh,

Your agency has been closed as per your request.

Thank you.

~ Aleksandar

realeon_agency · ‎01-07-2021

I changed the membership to Non-exclusive and it still gives me the error No route found for "GET.. when I try to close my agency.

andregutierrez22 · ‎01-07-2021

Hi Ismail,

Your Agency has been closed as per your request.

Thanks!

~Andrea

realeon_agency · ‎01-09-2021

Problem solved, thank you.

shashztiwari · ‎01-22-2021

I'm also unable to close my agency. Please help me out.

g_vasilevski · ‎01-22-2021

Hi Shashwat,

Your agency is now closed, thank you.

~ Goran

f357e58d · ‎01-23-2021

Hi, I've created an agency to test which are the required inputs to do so. I did not complete the process (I stopped in the payment step), but it seems like the agency was created nevertheless. I tried to delete the agency from the dashboard but it asks me to contact support. Can you help me?

egaruth · ‎01-23-2021

Hi Luis,

Thank you for reaching out to us. We closed your agency account as per your request.

~ Nikola

dataxpert4u · ‎03-28-2021

Hi there,

I want to close an agency account, I make it by mistake. Now when I click on close my agency, it shows contact your customer support.

Because of this, I am also unable to send proposals from a freelancer account. Kindly resolve this issue Asap

luiggi_rosado · ‎03-28-2021

Hi Ali,

It seems that the reason why you can't close your agency is that you've set yourself as an exclusive agency member. You will have to set it as non-exclusive to be able to close it. To do this, go to Settings> Members & Permissions from your agency profile and click the word "Exclusive" that's beside your name. If you're still unable to close your agency on your own after doing this, please let us know and we will assist you further.

Thank you.

~ Luiggi

risvi_ahmed · ‎03-14-2021

Actually I created it out of curiosity. But now in my profile it's showing me as an agency member. So I want to close the agency. Whenever I tried to close it, It tells me to contact customer support.

calebjob · ‎03-14-2021

Hello @RisviA

Only the agency owner can close the agency.

a) To prepare the agency for closing, you must

Remove all team members from the agency in Settings › Members & Permissions
Close all open contracts associated with the agency in My Jobs › Contracts
Close all open proposals associated with the agency in Find Work › Proposals
Ensure all payments have been received and withdrawn from Upwork

b) Then, you can close the agency

Go to Settings › Agency Profile
Scroll to the bottom of the page
Click the Close my Agency link
If you meet the requirements, click the button to confirm that you want to close your agency

risvi_ahmed · ‎03-19-2021

I created a new agency for test purpose. Now I want to close it. When I click on close my agency it shows a message to contact customer support.

andregutierrez22 · ‎03-19-2021

Hi Risvi,

I've closed your Agency account as per your request.

Thanks!

~Andrea

rajveerchoudhary · ‎03-20-2021

HI,

I also want to close my agency can you do that...

luiggi_rosado · ‎03-20-2021

Hi Rajveer,

Your agency has been closed as per your request.

Thank you.

~ Luiggi

rajveerchoudhary · ‎03-20-2021

Yes I also want to hide my anency how can I do that..?

risvi_ahmed · ‎03-23-2021

Thanks Andrea.

ayeshariaz66 · ‎04-02-2021

i have face same issue plese closed my account right know i want to join new agency.
thanks

617d6e7a · ‎04-02-2021

I also have the same issue. Button Close Agency doesn't work. Please close my Agency. I have already tested it and failed to find jobs for it so I want to continue work on my personal account. Thank you

pradeephele · ‎04-02-2021

Hello Yuliia and Husnain,

Your agency account has been closed as per your request.

Thank you

Pradeep H.

meth-paroginog · ‎04-06-2021

Hi,

I want to close my agency. Can someone assist me.

tinker_bell3 · ‎04-06-2021

Hi Mherypeth,

As requested, your agency has been closed.

~ Joanne

4e2a038c · ‎05-22-2021

I have same problem. I did all the pre required steps to closed my agency , but not able to do.

pradeephele · ‎05-22-2021

Hi Santosh,

Your agency has been closed as requested by you.

Thank you

Pradeep H.

breghajn · ‎06-15-2021

i am having the issue as well. it gives me this error message

breghajn · ‎06-15-2021

Please help me close my agrncy. I iust created it and wants to close it. Thanks.

tinker_bell3 · ‎06-15-2021

Hi Ajn Lovell,

As requested, your agency account has been closed.

~ Joanne

sumitvekariya · ‎07-11-2021

Hello, I want to close my agency.

sumitvekariya · ‎07-11-2021

Hi, I want to close my agency.

https://www.upwork.com/agencies/~0104265ef6cf4faa87

pradeephele · ‎07-11-2021

Hello Sumit,

Thank you for your message. Your agency account is closed as requested by you.

Thank you.

Pradeep.

honeyghan · ‎07-20-2021

I am having the same issue and I am unable to close the agency i created in error yesterday.

andregutierrez22 · ‎07-20-2021

Hi Davyan,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea

cf86d312 · ‎08-22-2021

Hi,

I did follow all steps according to guide yet I could't shout down my agency.

Could you please help me?

Thanks.