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Manish's avatar
Manish J Community Member

Unable to close agency profile

Hello, 

 

When I tried to close the agency profile from my account I am unable to process my request and getting 

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

 could you guys please help me with this? 

ACCEPTED SOLUTION
Aleksandar's avatar
Aleksandar D Community Manager

Hi Manish, and Nickolay,

 

I'm sorry to hear about your troubles while trying to close the agency. I escalated the error with the team and both of you can expect a support ticket created very soon in order to investigate this further.

 

Manish, I went ahead and closed your agency.

 

Nickolay, in order to close your agency, you need to change your status from Exclusive to Non-Exclusive. To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot. Once you are done with that, you can let us know here so that we can go ahead and close your agency.

 

Thank you.

~ Aleksandar
Upwork

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181 REPLIES 181
Ragib's avatar
Ragib S Community Member

i did pls close my agency

 

Pradeep's avatar
Pradeep H Retired Team Member

Hello Ragib,

 

Your agency account has been closed as requested by you.

 

Thank you.

Pradeep.

Rishi Dev's avatar
Rishi Dev S Community Member

Hi Aleksander,

I tried after changing the "Exclusive" to "Non-exclusive" but the error remains the same. Here is the error I am getting.

serviceName: 'commerceV3DS', commandName: 'AceResource_getBalanceAsOfToday', error message: 'ORPC returned invalid ERROR_CODE'

Kindly suggest what can be done to close agency in this scenario?

Regards
Rishi

Goran's avatar
Goran V Retired Team Member

Hi Rishi,

 

We had a short incident that is now resolved. Could you try to switch your status now and let me know if you're still receiving any errors on your end?

~ Goran
Upwork
Missy's avatar
Missy O Community Member

I am unable to close my Agency. I get the following error:

 

Exception occurred ORPC service error: level=ERROR hostname=815126b96769 errcode=Error::App::CUSTOM_ERROR value=1 text=Company has active candidacies on its behalf file=/o/appserver/orpc/Engage.pm line=7339

 

 

Bojan's avatar
Bojan S Community Manager

Hi Missy,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Brian John's avatar
Brian John J Community Member

How do I close my agency please? I get an error whenever I try to close the agency.

Goran's avatar
Goran V Retired Team Member

Hi Brian,

 

Your agency is now closed, thank you.

~ Goran
Upwork
Mayurkumar's avatar
Mayurkumar S Community Member

Hello, I am facing issue with closing my agency?  can you please help me?

seeing error: Exception occurred Failed to parse ODS response: '{"r......

 

Thanks

Mayur

Andrea's avatar
Andrea G Community Manager

Hi Mayurkumar,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Ankita's avatar
Ankita P Community Member

I am getting error while closing agency account.

 

I need to keep just my freelancer account and close agency account. 

Can you please help mw with that?

 

Thanks.

Error:Exception occurred Failed to parse ODS response: '{"request":"GET \/ods\/offer\/list_contractor\/19583312\/20.json","error":null,"error_code":0,"warning":null,"start_time":1

...... very long line

Goran's avatar
Goran V Retired Team Member

Hi Ankita,

 

Your agency profile is now closed, thank you.

~ Goran
Upwork
Ankita's avatar
Ankita P Community Member

Thanks Goran.

Brittany's avatar
Brittany S Community Member

I need help closing my account. I no longer use it and I have a client sending me an offering, but it keeps linking to my agency account and requesting documentation that doesn´t apply to me. 

 

When I try to close the account the following error pops up. 

**Edited for Community Guidelines**

Nikola's avatar
Nikola S Retiring Moderator

Hi Brittany,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket as soon as possible to assist you further. You can access your ticket on this page.

 

~ Nikola
Hamayun's avatar
Hamayun A Community Member

Hi, i am not able to close my agency because of error given in screenshot. There are not any active proposals. Can you please help me? Thanks

Image 001.png

Joanne's avatar
Joanne P Retired Team Member

Hi Hamayun,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Ivan's avatar
Ivan M Community Member

Hello, same issue here. failed to fetch url: /api/graphql/v1, undefined

Pls close my agency manually.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Ivan,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Mervyn Allen's avatar
Mervyn Allen T Community Member

Hello,

 

I also need help closing my Agency. I already have my settings set to "Non-Exclusive'. When I close my agency, it just keeps spining and nevery finishes.

 

Mervyn

Nikola's avatar
Nikola S Retiring Moderator

Hi Mervyn,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Ernest's avatar
Ernest N Community Member

Hi, can you please close my agency?  I get the following error message 'Please close all invitations associated with this company'.

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Ernest,

 

Thank you for reaching out to us. It looks like you have active invites on your agency profile. You would have to decline them in order to close your agency account. To do this, kindly go to this page, select an invite, and click on "Decline Interview." Once done, please try closing your agency again. If the issue persists, please let us know.


~ AJ
Upwork
Aaron's avatar
Aaron M Community Member

Hello also getting an error when I try to close my agency. "Close all open invitations associated with the company" although I have no invitations opens. Any help is appreciated, thank you!

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Aaron,

 

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork