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Manish's avatar
Manish J Community Member

Unable to close agency profile

Hello, 

 

When I tried to close the agency profile from my account I am unable to process my request and getting 

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

 could you guys please help me with this? 

ACCEPTED SOLUTION
Aleksandar's avatar
Aleksandar D Community Manager

Hi Manish, and Nickolay,

 

I'm sorry to hear about your troubles while trying to close the agency. I escalated the error with the team and both of you can expect a support ticket created very soon in order to investigate this further.

 

Manish, I went ahead and closed your agency.

 

Nickolay, in order to close your agency, you need to change your status from Exclusive to Non-Exclusive. To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot. Once you are done with that, you can let us know here so that we can go ahead and close your agency.

 

Thank you.

~ Aleksandar
Upwork

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181 REPLIES 181
Deepesh's avatar
Deepesh J Community Member

I'm also unable to close my agency. It's given me this error when I try to close my agency. 

 

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

Aleksandar's avatar
Aleksandar D Community Manager

Hi Deepesh,

 

Your agency has been closed as per your request.

 

Thank you.

~ Aleksandar
Upwork
Ismail's avatar
Ismail C Community Member

I changed the membership to Non-exclusive and it still gives me the error No route found for "GET.. when I try to close my agency.

Andrea's avatar
Andrea G Community Manager

Hi Ismail,

 

Your Agency has been closed as per your request.

 

Thanks!

~Andrea
Ismail's avatar
Ismail C Community Member

Problem solved, thank you.

Shashwat's avatar
Shashwat T Community Member

I'm also unable to close my agency. Please help me out.

Goran's avatar
Goran V Retired Team Member

Hi Shashwat,

 

Your agency is now closed, thank you.

~ Goran
Upwork
Luis's avatar
Luis S Community Member

Hi, I've created an agency to test which are the required inputs to do so. I did not complete the process (I stopped in the payment step), but it seems like the agency was created nevertheless. I tried to delete the agency from the dashboard but it asks me to contact support. Can you help me?

Nikola's avatar
Nikola S Moderator

Hi Luis,

 

Thank you for reaching out to us. We closed your agency account as per your request. 

 

~ Nikola
Ali's avatar
Ali H Community Member

Hi there,

I want to close an agency account, I make it by mistake. Now when I click on close my agency, it shows contact your customer support.

Because of this, I am also unable to send proposals from a freelancer account. Kindly resolve this issue Asap

Luiggi's avatar
Luiggi R Moderator

Hi Ali,

 

It seems that the reason why you can't close your agency is that you've set yourself as an exclusive agency member. You will have to set it as non-exclusive to be able to close it. To do this, go to Settings> Members & Permissions from your agency profile and click the word "Exclusive" that's beside your name. If you're still unable to close your agency on your own after doing this, please let us know and we will assist you further.

 

Thank you.

~ Luiggi
Risvi's avatar
Risvi A Community Member

Actually I created it out of curiosity. But now in my profile it's showing me as an agency member. So I want to close the agency. Whenever I tried to close it, It tells me to contact customer support.

Caleb's avatar
Caleb J Community Member

Hello @RisviA

Only the agency owner can close the agency.

a) To prepare the agency for closing, you must

  1. Remove all team members from the agency in Settings › Members & Permissions
  2. Close all open contracts associated with the agency in My Jobs › Contracts
  3. Close all open proposals associated with the agency in Find Work › Proposals
  4. Ensure all payments have been received and withdrawn from Upwork

b) Then, you can close the agency

  1. Go to Settings › Agency Profile
  2. Scroll to the bottom of the page
  3. Click the Close my Agency link
  4. If you meet the requirements, click the button to confirm that you want to close your agency
Risvi's avatar
Risvi A Community Member

I created a new agency for test purpose. Now I want to close it. When I click on close my agency it shows a message to contact customer support.

Andrea's avatar
Andrea G Community Manager

Hi Risvi,

 

I've closed your Agency account as per your request.

 

Thanks!

~Andrea
Rajveer's avatar
Rajveer C Community Member

HI,

     I also want to close my agency can you do that...

Luiggi's avatar
Luiggi R Moderator

Hi Rajveer,

 

Your agency has been closed as per your request.

 

Thank you.

~ Luiggi
Rajveer's avatar
Rajveer C Community Member

Yes I also want to hide my anency how can I do that..?

Risvi's avatar
Risvi A Community Member

Thanks Andrea. 

Husnain's avatar
Husnain A Community Member

i have face same issue plese closed my account right know i want to join new agency.
thanks

Yuliia's avatar
Yuliia V Community Member

I also have the same issue. Button Close Agency doesn't work. Please close my Agency. I have already tested it and failed to find jobs for it so I want to continue work on my personal account. Thank you 

 

Pradeep's avatar
Pradeep H Moderator

Hello Yuliia and Husnain,

 

Your agency account has been closed as per your request.

 

Thank you

Pradeep H.

Mherypeth Dalisay's avatar
Mherypeth Dalisay P Community Member

Hi,

I want to close my agency. Can someone assist me.

Joanne's avatar
Joanne P Moderator

Hi Mherypeth,

 

As requested, your agency has been closed.

 

 

~ Joanne
Upwork
Santosh's avatar
Santosh V Community Member

I have same problem. I did all the pre required steps to closed my agency , but not able to do.

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