I checked your account but was not able to see any agencies showing on your profile. Could you please send me a screenshot from your end via PM (click on my name)? Thank you.
Hi Valeria, Im new on upwork and im almost done with freelance profile, while trying to make a speciallized profile i accidently made i made an agency profile which i wasnt supposed to but now i cant close my agency. It give this error "No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")".
would really appreciate your help.
In order to close your agency, you need to change your status from Exclusive to Non-Exclusive. To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot. Once you are done with that, you can let us know here so that we can go ahead and close your agency.
Additionally, feel free to check out this help article to learn more about Specialized profiles and let us know if you have any questions about it.