I want to close an agency account, I make it by mistake. Now when I click on close my agency, it shows contact your customer support.
Because of this, I am also unable to send proposals from a freelancer account. Kindly resolve this issue Asap
It seems that the reason why you can't close your agency is that you've set yourself as an exclusive agency member. You will have to set it as non-exclusive to be able to close it. To do this, go to Settings> Members & Permissions from your agency profile and click the word "Exclusive" that's beside your name. If you're still unable to close your agency on your own after doing this, please let us know and we will assist you further.
Actually I created it out of curiosity. But now in my profile it's showing me as an agency member. So I want to close the agency. Whenever I tried to close it, It tells me to contact customer support.
Only the agency owner can close the agency.
a) To prepare the agency for closing, you must
b) Then, you can close the agency