Dec 21, 2020 07:17:04 AM by Manish J
Hello,
When I tried to close the agency profile from my account I am unable to process my request and getting
No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")
could you guys please help me with this?
Solved! Go to Solution.
Dec 21, 2020 09:29:14 AM by Aleksandar D
Hi Manish, and Nickolay,
I'm sorry to hear about your troubles while trying to close the agency. I escalated the error with the team and both of you can expect a support ticket created very soon in order to investigate this further.
Manish, I went ahead and closed your agency.
Nickolay, in order to close your agency, you need to change your status from Exclusive to Non-Exclusive. To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot. Once you are done with that, you can let us know here so that we can go ahead and close your agency.
Thank you.
Oct 2, 2022 07:49:01 AM by Annie Jane B
Hi Adnan,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Oct 14, 2022 02:43:40 PM by Filipe Z
Hi there,
The problem I'm facing is that an error is thrown when I try to close my agency. It's a new agency, created 2 weeks ago. it's never had any active contracts, only a proposal that I withdrew.
it's a big error message: "Exception occurred Failed to parse ODS response: [...big msg]".
Nov 2, 2022 04:23:22 PM by Abdul R
Unable to close the agency profile please close it or help me, Screenshot is attached.
Thank you!
Nov 2, 2022 04:24:28 PM by Abdul R
Please close my agency profile, I tried but it's not working. Screenshot attached.
Nov 29, 2022 08:28:48 AM by Annie Jane B
Hi Muiz,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.