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Unable to purchase the connect (Redirecting to the same buy connect page after the payment)

Active Member
Abhisek M Member Since: Jan 11, 2021
1 of 5

Hi. I recently tried to buy connects for my agency profile, but unable to purchase the connects.

It is redirecting to the same buy connect page after the payment. There is no deduction, but only redirecting to the buy connect page. please help me on this matter.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 5
Hi Abhisek,

Could you please try clearing your cache and cookies or logging in via another browser to try and purchase Connects? Thank you.

Untitled
Active Member
Abhisek M Member Since: Jan 11, 2021
3 of 5

Hi Gourav

As suggested, both the methods were tried
- clearing entire cache and history
- incognito browser
 
After submitting OTP, the payment does not get through.
 
Please look into this matter.
 
Thank You.
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 5

Hi Abhisek,

 

Thanks for following up. We'll have one of our team members reach out to you directly via a support ticket to assist you further with purchasing Connects.

 

Thank you.

~ Aleksandar
Untitled
Active Member
Abhisek M Member Since: Jan 11, 2021
5 of 5

Hi Aleksandar,

 

I am waiting for it.

 

Thank You.

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