May 24, 2020 12:40:53 PM by Goutham I
W-8BEN Form has a Bug!
Problem: Unable to update the address in W-8BEN form.
Description:
W-8BEN form has a pre-defined address it picked from somewhere from my account.
I want to submit the form with my agency's registered address, but address update won't work, no matter how many times I click updated button and add a new address.
Not sure what to do! I am unable to get in touch with support directly.
May 24, 2020 04:27:02 PM by Joanne P
Hi Goutham,
You can update your W-8BEN form by going to your settings> tax information. You will find a pencil icon that will allow you to update the form. Here's the help article for more information. Let us know if you need further assistance. Thank you!
May 24, 2020 11:40:38 PM by Goutham I
May 25, 2020 03:34:27 AM by Goran V
Hi Goutham,
Please try clearing your cache and cookies or login in with another browser to update the address. If you`re still experiencing the same problem after this, let me know. Thank you.
May 25, 2020 03:48:38 AM by Goutham I
May 29, 2020 10:45:48 AM by Goutham I
I am unable to get a solution to this problem from the community or Upwork team. I am going to submit the W-8BEN form as is and will let the upwork handle any problems when it comes.
I am not even able to fine upwork support email or phone number to adress this issue.
Thank you those of you who tried to help me.
May 29, 2020 12:02:31 PM by Bojan S
Hi Goutham,
One of our team members will reach out to you directly via a support ticket to assist you with this concern.
Thank you!