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Unable to update the address in W-8BEN form

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Active Member
Goutham I Member Since: May 24, 2020
1 of 7

W-8BEN Form has a Bug!

 

Problem: Unable to update the address in W-8BEN form.

 

Description:

W-8BEN form has a pre-defined address it picked from somewhere from my account. 
I want to submit the form with my agency's registered address, but address update won't work, no matter how many times I click updated button and add a new address.

Not sure what to do! I am unable to get in touch with support directly.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 7

Hi Goutham,

 

You can update your W-8BEN form by going to your settings> tax information. You will find a pencil icon that will allow you to update the form. Here's the help article for more information. Let us know if you need further assistance. Thank you!


-Joanne
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Active Member
Goutham I Member Since: May 24, 2020
3 of 7
Hi,

I tried updating the adress by clicking the pencil icon above the address
several times.

I am able to update the address but on W-8BEN page it does not get updated.

Is there any other way to update it?
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 7

Hi Goutham,


Please try clearing your cache and cookies or login in with another browser to update the address. If you`re still experiencing the same problem after this, let me know. Thank you.


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Active Member
Goutham I Member Since: May 24, 2020
5 of 7
Hi,

I have tried with multiple browser and also in incognito mode too. I just
tried clearing cache and the problem persists. It is clearly a bug in the
system.

Is there another way i can update address in W-8BEN form?

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Active Member
Goutham I Member Since: May 24, 2020
6 of 7

I am unable to get a solution to this problem from the community or Upwork team. I am going to submit the W-8BEN form as is and will let the upwork handle any problems when it comes.

 

I am not even able to fine upwork support email or phone number to adress this issue.

 

Thank you those of you who tried to help me.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 7

Hi Goutham,

 

One of our team members will reach out to you directly via a support ticket to assist you with this concern.

 

Thank you!


~ Bojan
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