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Re: Upwork, Please Reduce Friction for 'Hiring' Agencies!

Ace Contributor
Benjamin H Member Since: May 3, 2016
1 of 2

Our clients are busy people, your platform creates friction and is time consuming when it comes to hiring an Agency.


We run into this again and again!  We are an agency of 10+ specialists.  We get involved in big projects where each of our team needs to be 'hired' by the client.  The way this usually works is as follows:


Our team: we WOW our client

Client:  Great, Lets do it!  What Now?


Our team: Well, we apologize in advance for Upwork, but here is a 20 step list of things that you need to do so we can start:


  1.  Click this link and select 'Hire Now' to 'hire' our UI/UX designer - please make sure you keep the contract open, otherwise you will need to go through a new list of things to do....
  2.  Click this link and select 'Hire Now' to 'hire' our QA Tester
  3.  Click this link and select 'Hire Now' to 'hire' our Lead Engineer
  4.  Click this link and select 'Hire Now' to 'hire' our Game Designer
  5.  Click this link and select 'Hire Now' to 'hire' our 2D Artist
  6.  Click this link and select 'Hire Now' to 'hire' our 3D Artist


Apologies again for the inconvenience!  


Client: Wow, OK that is a LOT of people, I want to make sure I only spend $1,599 per week


Our Team: There is a way you can do that, sort of, you can set hourly limits for each of our members.  We will need you to update those hours periodically though, so that we can allocate more time from some, and less from others as the project evolves.  Rest assured though, that we will ensure that your project does not go over $1,599 per week, if you don't want to deal with the hassle of setting the hour limits.




This could be so, so much easier for our customers - please tell me that there is something on the roadmap that facilitates less friction when 'hiring' agencies!


Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 2

Hi Benjamin,


Thanks for sharing your feedback with us. We have teams constantly working on and considering improvements to agencies' experience. We will make sure to notify the Community about any changes.


Thank you.

~ Aleksandar