VAT Issue

[victor_dan]

I have recently received payment from a contract, and it seems that you guys charged me VAT even though I have an approved valid VAT number, a VAT number that was approved 6 days before the payment was made.

However, I need from you the correct invoice, with my VAT on it, to register with my accountant. 

How can we do this? Can you correct it from the system? or do you need to issue a refund, and start this process all over again?

I would like to fix this as soon as possible, before the Invoice gets approved (in the next 4 days) and the payment gets transfered into my account.

Thank you

[BojanS]

Hi Victor,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[3e45aa56]

I have the same problem. Can someone contact me too?

[AleksandarD]

Hi Loes,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.