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comebackagency
Community Member

Waiting on an issue solution from a Support team for 2.5 months

Hi,
I asked a Support team to transfer agency ownership on the first dates of August. They changed it but did it incorrectly. So, now the owner is the same as he was, and my account that had to be an agency owner doesn't have any rights in an agency at all.
I wrote to a Support team on 8 August, but since then, they just answered that they are in a process. For 2.5 months I still waiting with no information when it could be solved. Does someone have a similar situation? 

2 REPLIES 2
NikolaS
Moderator
Moderator

Hi Orest,

 

I am sorry for the inconvenience this has caused. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

 

~ Nikola
Upwork

Hi Nikola,

Thank you for your attention, and I hope it'll be solved soon. 

I tried creating a different ticket, but it didn't work. They connect new tickets with old ones, where a support agent answers the same each time. 

I do hope for your help. 

Thanks.

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