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We made a refund but feedback is still shown

We had a problematic client who gave us unclear requirements and did not want to attend a call so we decided to stop working with him and refund the money.


We made a full refund on Thursday, but his feedback is still showing on our developer profile and hours are still not deleted. (client and my agency leaved a feedback)


I need the help of an Upwork agent to solve this problem.

Community Manager
Community Manager

Hi Artem,


Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.


~ Nikola
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