🐈
» Forums » Agencies » We made a refund but feedback is still shown
Page options
artemgunter
Community Member

We made a refund but feedback is still shown

We had a problematic client who gave us unclear requirements and did not want to attend a call so we decided to stop working with him and refund the money.

 

We made a full refund on Thursday, but his feedback is still showing on our developer profile and hours are still not deleted. (client and my agency leaved a feedback)

 

I need the help of an Upwork agent to solve this problem.

1 REPLY 1
egaruth
Community Manager
Community Manager

Hi Artem,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork
Latest Articles
Featured Topics
Learning Paths