Aug 5, 2020 09:53:54 AM by Richard S
Hello,
Although my profile has been verified 4 days go, I can't access the "membership and connects" section. I would like to downgrade my freelancer profile to the basic plan from the next due payment date.
Chat and support are not helpful.
R
Aug 5, 2020 10:59:20 AM Edited Aug 23, 2020 07:45:21 AM by Bojan S
Hi Richard,
As an exclusive member of your agency, you won't be able to use your freelancer membership plan/Connects. Exclusive agency members can only work on contracts under the agency. To update your exclusivity, log into your Upwork Agency account and look under Settings - Members and Permissions.