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cancel your freelance rplus membership but link won't appear although I am verified

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Active Member
Richard S Member Since: Aug 5, 2020
1 of 2

Hello,

 

Although my profile has been verified 4 days go, I can't access the "membership and connects" section. I would like to downgrade my freelancer profile to the basic plan from the next due payment date.

 

Chat and support are not helpful.

 

R

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 2

Hi Richard,

 

As an exclusive member of your agency, you won't be able to use your freelancer membership plan/Connects. Exclusive agency members can only work on contracts under the agency. To update your exclusivity, log into your Upwork Agency account and look under Settings - Members and Permissions.


~ Bojan
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