Although my profile has been verified 4 days go, I can't access the "membership and connects" section. I would like to downgrade my freelancer profile to the basic plan from the next due payment date.
Chat and support are not helpful.
As an exclusive member of your agency, you won't be able to use your freelancer membership plan/Connects. Exclusive agency members can only work on contracts under the agency. To update your exclusivity, log into your Upwork Agency account and look under Settings - Members and Permissions.