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connects

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Active Member
Suman Kumar D Member Since: Apr 6, 2020
1 of 4

Our proposals were archived. So the client did not hire me. As per the policy, my connects should have been refunded. But that has not been the case.

 

Please let me know how I can ask for it.

 

Thank you.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Suman,

 

We return Connects only when a client closes their job without hiring or we find a job post has violated our Terms of Service. Thankyou.


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Active Member
Suman Kumar D Member Since: Apr 6, 2020
3 of 4
The client did not hire anybody for the job. The jobs were just archived.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Hi Suman Kumar,

 

A job is canceled either by our team in case it's in violation of Upwork ToS or by the client if they don't want to proceed with it. A job expires after 30 days of inactivity but clients are still able to review proposals and hire freelancers after the mentioned time frame. Hope this helps clarify the difference between the two. Please, see this article for more information.

 

Thank you!


~ Bojan
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