Jul 12, 2021 11:13:50 AM by Keith B
Not fully understanding this error
"User has active job applications".
New agency that is a collaboration between two Upwork professionals. I am building the agency within my own account and inviting my partner in as an agency member. It appears that the process requires that my partner cancel all of her efforts to land projects for herself in order to join the agency. Is this correct?
We both want to act as non-exclusive members so it is a little suprising that this is required of invited Upwork members.
Dec 19, 2022 03:49:50 AM by Pradeep H
Hi Muhammad,
The invited freelancers will need close all active jobs before they accept the invitation for Exclusive agency member
Thank you,
Pradeep
Dec 11, 2021 12:13:00 AM by Muhammad Talha A
Hi Andrea , I have no active jobs but my Agency is getting this error and I'm unable to join could you help and see what's wrong ?
Thanks
Dec 11, 2021 02:54:34 AM by Nikola S
Hi Muhammad,
Thank you for reaching out to us. I checked and it looks like you were able to join the agency you are referring to. Could you please confirm if you need further assistance?
Dec 11, 2021 12:15:40 PM by Seyum D
Hello! I'm facing the same problem! Can't invite people to my agency
Dec 11, 2021 03:38:09 PM by Luiggi R
Hi Seyum,
We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Dec 12, 2021 12:31:08 AM Edited Dec 12, 2021 01:06:29 AM by Pradeep H
Hello Nikola,
Yeah I've been added to the agency but as a client, I would like to be added as a freelancer over there when my Boss hires me there it gives her an error.I want to create my profile under that agency as exclusive .
**Edited for Community Guidelines**
Dec 12, 2021 01:22:01 AM by Pradeep H
Hi Muhammad,
Thank you for your message. One of our team members will reach out to you via ticket as soon as possible to assist you further.
Thank you.
Pradeep
Dec 16, 2021 03:13:05 AM by Omer K
Hi, i am the agency owner and getting this error whenever i send an invite to join my agency
"User has active job applications"
Dec 16, 2021 05:48:03 AM by Andrea G
Hi Omer,
If you're inviting a freelancer to join your Agency as an exclusive member they will only be able to work on projects under the Agency. This means that, when you invite them, they cannot have any active contracts or proposals on their account. Could you please confirm this with them before sending another invite?
An alternative would be trying to invite them as a non-exclusive member of the Agency.
Jan 6, 2022 11:20:47 PM by Abhishek A
I am also trying to add few agency members, but not able to. Getting error - "User has active job applications". But, I checked and verified from her profile. So doesnt have any active contract or job.
Jan 6, 2022 11:52:21 PM by Avery O
Hi there,
As Andrea has shared previously on the same thread, if you are adding the freelancer as an exclusive member of your agency, the freelancer should have no active proposals and contracts. Could you please check with the freelancer if they have any active proposals? If so, they will need to withdraw these before you can add them as an exclusive member of your agency.
You can also add them as a non-exclusive member of your agency.
Jan 13, 2022 06:36:28 AM by Shabi S
Hi Nikola,
I have the same issue, I am not able to invite some as it says:
"We were unable to send invitation to such users:
- User has active job applications"
Please look into it.
Thanks
Jan 13, 2022 07:42:23 AM by Andrea G
Hi Shabi,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jan 19, 2022 01:57:26 AM Edited Jan 19, 2022 02:32:27 AM by Goran V
I want to add this user: **Edited for Community Guidelines** to my agency, but not able to. It says, user have active job application, but it's not the case. Please help!
Thanks,
Manish
Jan 19, 2022 02:33:29 AM by Goran V
Hi Manish,
If you're trying to add the freelancer as an exclusive freelancer they will need to withdraw their proposals in order to be able to accept the invitation.
However, you can also invite them as a non-exclusive freelancer if they would like to work under the agency and as an independent freelancer. Thank you.
Feb 16, 2022 08:07:35 AM by Olena V
Hello, I'm having the same issue right now. Would be great if you can support
Feb 16, 2022 08:58:25 AM by Andrea G
Hi Olena,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jul 21, 2022 09:29:28 PM by Savdeep S
Hi,
I have the same problem & already submitted a support request, but it's still not assigned to anyone to solve.
Jul 22, 2022 12:29:32 AM by Pradeep H
Hi Savdeep,
Thank you for your message. One of our team members will reach out to you via the same ticket as soon as possible to assist you further.
Thank you,
Pradeep
Mar 10, 2022 01:02:36 AM by Goran V
Hi Hengpaixitong,
Please finish the pending verification on your end and then you should be able to join the agency. If you're still experiencing any problems after this, feel free to follow up here. Thank you.
Mar 17, 2022 04:14:36 AM by Andrea G
Hi Hengpaixitong,
Someone from our team will reach out to you via support ticket in order to assist you further.
Mar 27, 2022 11:52:35 AM Edited Mar 27, 2022 11:52:50 AM by Luiggi R
Hi Abdelrahman,
This is likely happening because you currently have several submitted and active proposals. If you're being added as an exclusive freelancer, you will need to withdraw all of your proposals to be able to accept the invitation.
However, you can also be invited as a non-exclusive freelancer if you would like to work under the agency and as an independent freelancer.
Apr 25, 2022 08:25:58 AM by Taqi C
I'm facing the same problem while adding the freelancer although he has no active contracts.
Apr 25, 2022 09:09:46 AM by Andrea G
Hi Taqi,
Could you please also confirm with them that they don't have any active proposals or a pending balance?
Apr 27, 2022 02:38:20 AM by Andrew M
Hello,
I have the same issue. No active proposals, contracts, and so on.
Could you please assist?
May 7, 2022 02:10:20 AM by Leonil P
I have the same issue. No active contracts. Im being invited by an agency but they are not able to send an invitation as the error "user has active job applications". How do we fix this?
May 7, 2022 04:17:05 AM by Annie Jane B
Hi Leonil,
Thank you for reaching out to us. I saw that you already have an open ticket regarding this. Our team will respond to the tickets in the manner that they were received. Kindly wait for one of our team members to assist you. You can always access your support ticket here to check for updates.
May 27, 2022 12:19:41 AM by Varun J
Hi Annie, I'm facing the same issue.
No active contracts or jobs. I'm being invited by an agency but they are not able to send an invitation as the error "user has active job applications".
Please resolve
May 27, 2022 12:18:21 AM by Varun J
Hi Andrea, I'm facing the same issue.
I have no active job or proposal still my new employer cannot add me as an exclusive member to his agency account.
Please help
May 27, 2022 05:14:51 AM by Annie Jane B
Hi Varun,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jun 14, 2022 05:51:24 AM by Muhammad Umair T
H, I am trying to add a member to my agency and it keeps giving this error
Jul 24, 2022 07:47:06 AM by Miriam R
Hi! An Agency wants to add me as part of their team but I am having this error: "User has active job applications".
Jul 24, 2022 09:16:47 AM by Luiggi R
Hi Miriam,
Before you can be added as an exclusive agency member, you will need to withdraw your submitted proposals. Feel free to check this help article to learn how you can do that.
Jul 25, 2022 11:21:55 PM by Tarun N
"User has active assignments or offers"
I'm also facing that same issue, please help me to add that member
Thank you!