team member cannot receive the invitation to join the agency

[bruce_expert]

Hi, we are an agency, we have hired a new team member, and sent she the invitation to join our agency, but she cannot received the invitation, pls urgent assist as the onboarding timeline has been past several weeks.

We have tried many times to send her onboard invitation via your internal 'send invitation' function, but not work

[g_vasilevski]

Hi Bruce,

Did your team member shared any errors with you that they are receiving on their end? Could you also share their email or profile URL with me via PM (click on my name)? Thank you.