We’ve updated portions of our Terms of Service to incorporate recent changes to our service offerings and to clarify a few things, including our Dispute Assistance Program.
Our updated Terms of Service were posted today and all updates will take effect today, December 21, 2020, for all users that continue to use the Upwork site or services, with the exception of the updated Fixed Price Service Contract Escrow Instructions, which apply to any fixed price service contracts entered into after today.
The biggest news is that, with the addition of Project Catalog, we have updated our Fixed Price Escrow Instructions by:
The specific updates we’ve made to the Disputes Assistance Program process for Fixed Price service contracts include:
We have also made updates to our resource article “Facts About Disputes”, to reflect these changes.
We also made a few minor changes to other portions of the Terms of Service. Specifically:
With the exception of the updated escrow instructions, these updated terms apply to all users who continue to use the Upwork site or services after the terms are posted today. The updated escrow instructions apply to any fixed-price service contracts entered into after the updated escrow instructions are posted today.
Please review these updates carefully, and thank you for being a part of the Upwork Community.