Quick question

[Joaquin N]

Hi Joanne!
Thank you for your quick answer. Thats one of the great thinks about this community.
But I would like to know in what time I can expect it to be solved.

[Joanne Marie P]

Hi Joaquin,

Please allow 3 days for the new payment method to be active. If our team requires more information from you, they will reach out to you directly.

[Zad S]

hello i ve the same probile

[Joanne Marie P]

Hi Zad, 

Rest assured that our team is reviewing this as soon as possible. Thank you for your patience.

[Luis Mario G]

I have PayPal account with an email address. When I try link my Upwork account also with an email address and the exact same name as my Upwork, I receive a notification that the PayPal account can't be verified as "The beneficiary name is mismatched". I don't understand this, what can I do to get some help?

[Joanne Marie P]

Hi Luis Mario,

It looks like you have already added your payment method on file. Please allow 3 days for the new payment method to be active. If our team requires more information from you, they will reach out to you directly.

[Huang Y]

Hi, I'm a translator from Taiwan. My payment method is deactivated because the names don't match on Upwork and Paypal. I use English name on Upwork, but Chinese name on Paypal. I would like to know if there is any approach that I can do to solve this issue. Thank you so much!

[Joanne Marie P]

Hi Huang,

Rest assured that our team is reviewing this as soon as possible. If they require more information from you, they will reach out to you directly. Thank you for your patience.

[Gregory S]

Good afternoon everyone. I have two basic  questions that have probably been asked before. I tried to link my paypal account but on here my name is**Edited for community guidelines**and on paypal it is 

**Edited for community guidelines**so they deactivated my payment method. How can I reach them about that and second they asked me to send verification id but they still have not updated that, is that normal?

[Joanne Marie P]

Hi Gregory,

Rest assured that we are currently reviewing and processing name mismatch errors as quickly as possible. We appreciate your patience.