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Re: The system will not allow me to set up PayPal payment.

Active Member
Gerardo R Member Since: Mar 24, 2021
421 of 452

Hi Adam!

I have the same problem. Could you help me?

Joanne Marie P Moderator Member Since: Nov 26, 2017
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Hi Gerardo,


Rest assured that we are currently reviewing and processing name mismatch errors as quickly as possible. Apologies for the delay.

~ Joanne
Active Member
Maria Veronica C Member Since: Mar 27, 2021
423 of 452
Hi there,

My name is mismatched from Paypal even though it's the same name. Need assistance or manual check please

Thanks in advance,
Active Member
Adam B Member Since: Nov 27, 2020
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In my case it resolved itself after several days. Hope it also happens for you

Active Member
Will F Member Since: Mar 24, 2021
425 of 452

I'm trying to link my business's PayPal account to UpWork, but it isn't working. I'm getting a message saying "The beneficiary name is mismatched." How do I get this resolved?

Active Member
Sergey S Member Since: Apr 15, 2015
426 of 452

Is there any chance to connect my paypal account which is registered in another country and has Russian spelling which is not the same as on Upwork at all?

Nikola S Moderator Member Since: Jul 2, 2020
427 of 452

Hi Sergey,


To set up payment to your bank or payment account, you must be listed as an account holder or authorized signer on that account, or demonstrate that you are authorized by the business to do so. The listed name on the account must match your verified name on Upwork. You can check out this help article for more information.


~ Nikola

Active Member
Bobbie H Member Since: Mar 29, 2021
428 of 452

I am a former freelancer and have returned to being active. I am trying to re-add my PayPal account--the same one I used in the past. It is an active account. I keep getting a message that my user names don't match. Please help.

Joanne Marie P Moderator Member Since: Nov 26, 2017
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Hi Bobbie,


I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Active Member
Ulrigh D Member Since: Sep 28, 2020
430 of 452
Hi Avery

I have a similar problem, my PayPal and Upwork email are the same as well as my name. However payments to my PayPal from Upwork are still being rejected.

Please help