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Re: Payment method has been deactivated because the beneficiary name does not match

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
431 of 450

Hi Ulrigh,

 

Rest assured that we are currently reviewing and processing name mismatch errors as quickly as possible. Apologies for the delay.

 

~ Joanne
Upwork
58262adb
Active Member
Ulrigh D Member Since: Sep 28, 2020
432 of 450
Does the error have anything to do with the country my paypal account has
been registered with
sophia_li_tw
Active Member
Yue-Yue L Member Since: Mar 31, 2021
433 of 450
I use Paypal as my payment method, however, it has been deactivated because it is set as Mandarin, and the upwork system says: "the beneficiary name on your payment method does not match the name on your Upwork account".
My Paypal is using the same name as my Taiwan bank account name. Can Upwork solve this? Because it's exactly the same pronunciation but in two different languages.
Thank you.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
434 of 450

Hi Yue-Yue,

 

Rest assured that we are currently reviewing and processing name mismatch errors as quickly as possible. Thank you for your patience.

~ Joanne
Upwork
juanhurtado08
Active Member
Juan H Member Since: Apr 16, 2021
435 of 450

I'm having troubles with my payment method, I't seems like the names doesn't match but I don't know if the mistake is from my Upwork account or my Paypal Account. Can I check my verified name some way?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
436 of 450

Hi Juan,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
437 of 450
Juan H wrote:

Can I check my verified name some way?


Go to Settings > Contact Info

 

You'll find it next to "Name"

hvlads
Active Member
Vladislav H Member Since: Apr 28, 2021
438 of 450

My Paypal verification has failed the reason being that the names do not match.

Where can I contact with this problem? My name on paypal is the same name as on upwork just in a different language.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
439 of 450

Hi Vladislav,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
maddison_sp
Active Member
Maddison S Member Since: May 12, 2021
440 of 450

Hello there,

 

I recently completed my ID verification and have added my paypal account as my way of getting paid through the site, but it says that the beneficiary name is mismatched. For my paypal account I have it under a business name but it also has my full name attached to it and the same email as well, so I don't fully understand why it would not be accepted. I would appreciate the help with this issue, thank you.

 

Sincerely,

Maddison

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